Ivan Miguel D. Ugarte

I have worked for 4 companies in 6 years and these are the skills I acquired.

• ·        Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• ·        Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and Virtual Private Networks.
• ·        Configure network VLAN on Cisco switches.
• ·        Monitor client backups using Datto and Veeam, and respond to alerts and system error messages.
• ·        Track and respond to client requests using ConnectWise products such as Manage, Automate, and Control.
• ·        Active Directory support and administration (Group policy and account provisioning)
• ·        Microsoft office 365 administration.