Ivan Marie Ronolo

IVAN MARIE M. RONOLO Poblacion, Santander, Cebu Philippines 6026- ______________________________________________________________________________ Highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. In-depth knowledge of effective sales strategies and exceptional presentation skills. Analytical thinker with the ability to perform well under pressure and loves to learn new things. QUALIFICATIONS: • Dedicated and hardworking individual • Versatile and resilient • Exposed and had interacted with a wide variety of personality • Has experience in using support tools such as GDS, email, chat, VoIP and CRM. • Coachable, adaptable, problem solver, a team player and a multi-tasker SKILLS: • GDS Trained • Computer Literate ​• Excellent Communication Skills (both Oral and Written) ​• Analytical Skills ​• Active Listener ​• Excellent Customer Service Skills ​• Excellent in Time Management EDUCATIONAL BACKGROUND: Southwestern University October 2009 - May 2012 Bachelor of Science in Commerce Major in Management Accounting Oslob National High School Poblacion, Oslob, Cebu June 2004 – March 2008 Tan-awan Elementary School Tan-awan, Oslob, Cebu June 1998 – March 2004 WORK EXPERIENCE and KEY RESPONSIBILITIES: June 2012 – September 2017Customer Sales/Service Representative Aegis People Support - Teleperformance Phils. Expedia Sales • Plan and sell transportations, accommodations, insurance and other travel services to the clients. • Cooperate with clients to determine their needs and provide relevant information. • Advise clients regarding destinations, cultures, customs, weather and activities and help plan their trip. • Register and/or update client’s information into our software • Handle travel issues, conflicts, complaints, cancellations and refunds • Providing customer satisfaction • Meet profit and sales targets April 2020 – June 2020 Campaign Agent Versatile (Cold Calling) • Making more than 100 outbound calls a day to the leads given • Pre qualifying potential clients • Setting appointments with interested clients to discuss more about the insurance coverage with a sales agent. May 2021 - August 2022Publishing and Book Consultant Author Solutions • Making more than 300 outbound calls a day to the leads given by the management • Register and/or update client’s information on the CRM • Making sure to create quality calls and pre qualifying potential authors • Educating authors about the products and services • Answering questions about the products • Guaranteeing assistance all throughout the process September 2017 – January 2021Travel Sales Expert (asaptickets.com) August 2022 – January 2024 Dyninno Inc. (International Travel Network) • Assist customers with their travel inquiries and help them plan their trips • Gather all client’s information and register them on CRM • Ask probing questions to uncover their needs and wants • Find or build flight on GDS based on customer’s needs and wants • Guide the passenger in choosing the right itinerary • Provide travel guidelines and destination requirements • Set up passenger’s preferred seats, meals, special assistance like wheelchairs, etc. • Guarantee clients our assistance before during and after their travel • Create sense of urgency • Close the sale January 2024 - January 2025 RapidVisa Boundless Immigration • Making more than 100 outbound calls a day to the given leads • Making sure to create quality calls • Gather all client’s information and register them on CRM • Assist customers with their inquiries • Ask probing questions to uncover their needs and wants • Pre qualifying potential customers and prospecting or building pipelines •Scheduling meetings or booking appointments •Closing the sale