Ivan Marie Ronolo

As a B2C Sales Expert for almost 12 years, I have developed my sales and upselling techniques, conflict resolution skills, and phone etiquette.

Furthermore, through my six months of experience in cold calling, I significantly enhanced my ability to engage with potential clients or leads over the phone. This allowed me to effectively introduce products/services, qualify leads, and ultimately achieve sales conversions.

I also believe that my customer service skills and background in call centers will help enhance customer satisfaction with a higher chance of converting leads into sales.

• GDS Trained

• Computer Literate

​• Excellent Communication Skills (both Oral and Written)

​• Analytical Skills

​• Active Listener

​• Excellent Customer Service Skills

​• Excellent in Time Management

• Dedicated and hardworking individual

• Versatile and resilient

• Exposed and had interacted with a wide variety of personality

• Has experience in using support tools such as GDS, email, chat, VoIP and CRM.

• Coachable, adaptable, problem solver, a team player and a multi-tasker