Ivan Mae Lumanta

IVAN MAE LUMANTA Social Media Manager PROFILE I help entrepreneurs showcase their brand using social media management and marketing strategies with in-depth data analytics, content creation, and marketing plan executions as a social media manager. And also, I have been a customer service representative for almost five years handling email, chat, and inbound calls. With nearly two years of experience as a CSR Operations Supervisor responsible for agents’ KPIs, I created game plans and executed them through data analysis and one-on-one coaching sessions. EXPERIENCES EDUCATION, TRAINING AND AWARDS The University of Mindanao, Tagum City, Davao, Philippines Bachelor of Science in Business Administration - Marketing Management -) Social Media Management and Marketing Course Surge Digital Academy| Coach: Julmar Grace Locsin Top-performing Customer Service Supervisor Content Creator - Thyboostify |2022-PRESENT Research and curate information and develop engaging content. Develop eye-catching captions and information Engage group members joined to create brand awareness and build connections Scheduling Posts FB & IG - Cuts and Cradle Barbershop | March 2022 - April 2022 Use scheduling tools to schedule ready content for both FB and IG Remote CSR - LeRoche Benicoeur LBC Health Group, Inc., San Francisco, Calif. | 2020-Nov. 2021 Responsible for assisting customers through calls - about how the product works, how the billing works, general questions re: ovulation and fertility At Teleperformance Davao Site SOCIAL MEDIA MANAGEMENT AND MARKETING SKILLS Social Media Branding Social Media Account Creation and Optimization: Facebook, Twitter. Instagram, LinkedIn, Tiktok, Youtube, and Pinterest Social Media Content Planning and Creation Scheduling and Posting Social Media Contents Organic Social Media Marketing Social Media Strategy Customer Service CONTACT INFORMATIO Customer Service Supervisor - Teleperformance Enterprise Rent-A car Responsible for creating team’s game plans with thought data analytics, Executing developed game plan using one-on-on coaching, generating helpful spiel for agents to follow, touch base huddles, and providing emotional motivations. Customer Service Representative Teleperformance - Bell Mobility - Canada |- I was answering calls and data entry from Bell Mobility customers regarding the discussion of billing, features, roaming promo, and basic technical troubleshooting. Customer Service Representative - Siblings Solution Inc. - USA Visa Helpdesk |- - Answering calls from US Visa Applicants Email Support and Escalation Chat Support for US Visa Inquiries -live:.cid.d52a50461ace06c7 75-A Matina Aplaya Davao City Philippines @smmhandsbyivan @smmhandsbyivanmae linkedin.com/in/smmhandsbyivanmae/ @smmhandsbyivan