IVAN EDWARD
DELA ROSA
Tatalon Bliss, Quezon City, Philippines
--https://www.linkedin.com/in/ivan-edward-delarosa-/
thevirtualassistantdad.wordpress.com
OBJECTIVE
I am highly organized I.T. professional with 12 years of experience in Technical & Customer
Support. I am also a trained Marketing Strategist who utilize all tools and channels, including
social media, paid media and emails. My goal is to deliver high-quality work and meet the needs
of my clients with efficient support.
SKILLS & EXPERTISE
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Good team player
Proper phone & email etiquette
Great multi-tasking skills
Ability to speak and write clearly and
accurately
Admin Tasks
Social Media Account Management
SEO (keyword research, on-page & off-page
optimization)
E-commerce (Shopify site setup and
management)
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Facebook Ads
Kajabi
Planoly
ActiveCampaign
Buzzsprout
Website Management
Adobe Photoshop, Illustrator, After
Effects, Premiere Pro
Office 365
Teamviewer
Windows Remote Desktop Support
EXPERIENCE
Service Desk Consultant | Lonicera PTY Ltd. (Home-based) – Melbourne, AU
MAY 2016 – PRESENT
Working with customers to identify and fixing computer related issues via Phone, Email & Remote
Desktop
Updating & Logging records of cases in the trouble ticketing system (Microsoft Dynamics CRM)
Helping clients to setup applications and programs
Granting users access to network drives and folders
Managing mailboxes in Office 365 and Exchange Admin Center
• Add, update, delete user accounts/mailboxes
• Setup Distribution List, Groups, Resources, and Shared mailbox
• Grant user permission to mailboxes
• Convert mailbox to shared or regular
• Setup forwarding and message rule
• Block sign-in
• Enable & disable OWA or Outlook app access
• Add/remove sender’s address to the whitelist or blocklist
• Release messages from Quarantine
Managing Sharepoint site
• Grant user access permission to pages, libraries, folders, and files
• Upload files and folders
• Discard Check Out
• Search and retrieve missing or deleted items
Managing users in Skype for Business
• Enable user in SFB server control panel
• Add phone number
• Add user in a group
• Voicemail activation
Setup OneDrive
• Sync OneDrive and Sharepoint online to local PC
• Share files and folders to other users
Managing users in Active Directory
• Domain user setup
• Joining user in an AD group
• Joining computer in the domain
• Enabled and disable user
General Virtual Assistant | Working with Power LLC. (Home-based) – Seattle, US
FEBRUARY 2018 – PRESENT
Client Service
• Helping clients schedule appointments (Acuity)
General Virtual Assistance
• File Management (organizing files using Dropbox and Google Drive)
• Internet Research (love, sex, mindfulness statistics to share on social media)
• Transcription of videos & audios for video, podcast transcripts, and repurposing content
Graphic Design
• Image Creation in Canva (social graphic, slide decks, pdf freemium checklists & calendars)
• Photo editing
Audio & Video Editing
• Clip editing (Adobe Photoshop & After Effects)
• Adding end cards
• Adding graphics &/or captions
• Editing videos into podcast episodes, adding intros and outros
Marketing Assistant
• Database maintenance (updating email contacts or contact lists on the CRM (ActiveCampaign))
• Creating/Editing newsletters and autoresponders in ActiveCampaign, with accurate links and
fresh images. (client provide text & will review before the message is sent)
• Helping manage planning & content creation for newsletters, blogs, & freemium content
• Uploading Videos on YouTube
• Uploading Video mini-clips on Facebook
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• Uploading Video mini-clips on Instagram Stories
• Adding video mini-clips to FB Stories
Podcast Management
• Upload audio to Otter and get transcript
• Export transcript to Docs, format, and create PDF
• Upload transcript to Drobox
• Publish episode - Prepare all episode information to enter with upload to Buzzsprout: Title,
Description, Episode Number, Thumbnail
• Create transcript page
• Create Shownotes page
Social Media Management
• Manage and update social media accounts (Twitter, Facebook + FB Business page, Instagram,
YouTube)
• Helping manage content planning in Planoly & Google Calendar
Website Management
• Website updates in Squarespace
• Adding pages and posts
Search Engine Optimization
• Keyword Research
• Editing transcribed video or audio content into search-optimized blog posts, posting them on
blog
• On-page Optimization
• Off-page Optimization
• Landing Page Set-up – in LeadPages (Kajabi)
Graphic Design & Video Editing | House of Pure Essence. (Home-based) – Hong
Kong
JUNE 2018 – NOVEMBER 2018
• Edit product images for website
• Design flyers, name cards, banners, and other promo materials
• Design product labels and boxes
• Edit videos & create infographics video for posting in Youtube
• Shopify management (product upload -description and images)
Solutions Engineer | Universal Access and System Solutions – Ortigas, PH
JUNE 2015 – MARCH 2016
Maintains network performance by building configurations and connections; troubleshooting
network problems.
Deployment of CISCO networking device such as routers and switches, and Fortigate firewall.
Provide technical support to internal clients.
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Project Coordinator | Mozcom Inc. - Makati, PH
JULY 2012 – APR 2015
Maintaining and monitoring project plans, schedules, budgets, expenditures, and providing
technical support as needed.
Allocate and manage resources required for the projects.
Establish scope of work and coordinate activities with different teams involved.
Technical Support | Mozcom Inc. - Makati, PH
JUNE 2005 – JUNE 2012
Provides technical support to customers computer and internet connectivity issues via phone and
site visit.
EDUCATION
Bachelor of Science in Commerce Major in Computer Science and Information
System | Centro Escolar University
June 2001 – April 2005
TRAINING
Freelancing Course – General Virtual Assistance | Filipino Virtual Assistance
Basic eCommerce | Last Ride International
ACTIVITIES
Ivan is a Christian, a husband to his lovely wife Madel, and a father to his joyful son Mikhail. He is
also an Event Marshal from time to time and a small group leader for couples.
REFERENCE
Hakon Andersson | Head of Integration and Production Systems
Sigma Healthcare |-Tisha Gay Corros | General Manager
Dragonpay Corporation |-Julmar Grace Locsin | Owner/Co-founder
Filipino Virtual Assistance |-
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