Ivan Edward Dela Rosa

A highly organized I.T. professional with 12 years of experience in Technical & Customer Support. A trained Marketing Strategist who utilize all tools and channels, including social media, paid media and emails. My goal is to deliver high-quality work and meet the needs of clients with efficient support.

SKILL SETS / VA TASKS

General Virtual Assistant

• Email management/filtering, setting up auto-responder and and forwarding (Gmail & Outlook)

• Booking appointments (Google form, calendar and Calendly)

• Calendar Management (Gmail & Outlook)

• File Management (organizing files using Dropbox and Google Drive)

• Database building (updating email contacts or contact lists on the CRM)

• Internet Research (blog posts, newsletters etc.)

• Online booking and purchasing (hotel, flight etc.)

• Transcription (voicemail, video or audio, podcast etc.

• Creating basic reports (weekly or monthly tasks, deliverable using MS Excel and Google Spreedsheet

• Liaison with team members

• Photo & Video Editing (Adobe Photoshop & After Effects)

Social Media Management

• Set-up, manage and update social media accounts (Twitter, Facebook, Instagram, YouTube)

• Tracking of Social Media Accounts

• Posting of Contents

• Content Planning

• Increasing Followers

• Collating and Interpreting Insights

• Uploading Videos on YouTube

• Moderating YouTube comments

• Answer inquiries and Messages on Social Media Accounts

Simple Wed Design Tasks & Blog Site Management

• Keyword Research for a website

• Website Creation & Design (Wordpress, HTML, CSS)

• Adding pages

• Adding posts

• Filter and reply to comments on blog

Search Engine Optimization

• Site Analysis

• Keyword Research

• On-page Optimization

• Off-page Optimization

• Landing Page Set-up

• Directory Submission

• Blog Commenting and Forums or Message Boards participation

Technical & Customer Support

• Provide Support via Telephone, Email and Remote Desktop (Skype, Skype for Business, Teamviewer and MS Remote Desktop)

• Answering Trouble Tickets (MS Dynamics CRM)

• User Profile and Email Accounts Management (Office 365, Exchange, Active Directory)