Ivan Dovzhanskyi

Profile Experienced with a strong background in customer support and team management. Technical proficiency and adaptability across various platforms and tools. Have Ivan Dovzhanskyi problem-solving skills, effective communication, and the ability to lead and motivate teams. Dedicated to delivering exceptional service and achieving organizational goals Details Odesa Ukraine-- through innovative solutions and efficient processes. Basics in Python, Kotlin, CSS, HTML. Tools Jira, Zendesk, ZohoDesk, LiveChat, Google Suit, CPanel, Windows, Android OS, iOS, D AT E O F B I R T H Slack, TeamViewer, Various Android device's Flashing Tools, Basics in Android Studio - (created few simple apps) Links Employment History LinkedIn Skills Customer Support Product Management Team Management Troubleshooting (Problem Solving) Time Management Detail-Oriented Senior Laboratory Assistant in the computer lab, Odesa National Academy of Telecommunications, Odesa JANUARY 2006 — APRIL 2010 • ensuring the efficiency of a computer class • installation and configuration of special software • laboratory work System Administrator, CCTV Engineer, Secret Service LLC, Odesa APRIL 2010 — AUGUST 2011 Secret Service LLC System administrator, CCTV engineer, Sales Manager, Service Manager • Installation and configuration CCTV • Servicing CCTV, CCTV equipment sales Languages English Ukrainian Russian Sales Manager, Service Manager, ITmag, Odesa AUGUST 2011 — DECEMBER 2012 • sales of mobile phones, laptops and accessories • configuring the software • troubleshooting Hobbies Co-founder, CCTV engineer, Sales Manager, Camstore, Odesa Football, Computer games, DECEMBER 2012 — AUGUST 2014 Science fiction • design of video surveillance systems • configuration of CCTV equipment • installation of CCTV • servicing CCTV • seling of CCTV equipment IT Help Desk Support Manager, Citrus, Odesa N O V E M B E R 2 0 1 4 — M AY 2 0 1 7 • mobile OS software repairing • resolving queries regarding mobile software/applications • Laptop/PC/MAC software queries (reinstalling, troubleshooting etc) • Educating personal regarding Software queries (app features, OS, troubleshooting etc.) IT Support Technician > Team Lead > Product Owner, One Click Root, Remote DECEMBER 2015 — JANUARY 2023 Android Technician IT Support Technician > Team Lead > Product Owner • Android rooting • iOS jailbreaking • Software repairing SupportKing • Android rooting • iOS jailbreaking • Software repairing • team management Product Owner, IntegratingMe, Remote J A N U A R Y 2 0 2 3 — J U LY 2 0 2 4 Product Owner (Android rooting and Monitoring software) • leading the product development • managing the team • work closely with product management/business teams • overcome project obstacles • lead the product-release plans Freelancer, Upwork NOVEMBER 2017 — PRESENT • Online Shoes Store Warehouse Keeper • Android Rooting Expert • QA • Tier 1 Support agent for Outlook mobile app (iOS/Android) Education Masters Degree, Odesa National Academy of Telecommunications, Odesa SEPTEMBER 2005 — JUNE 2010 Courses CCNA, Cisco J U LY 2 0 1 4 — N O V E M B E R 2 0 1 4