Ivan Dovzhanskyi

I am a seasoned professional with over 15 years of experience spanning customer support, IT systems, and product management. My journey began in technical roles, evolving into leadership positions where I honed my ability to manage teams, streamline operations, and deliver innovative solutions.

Throughout my career, I’ve worked with tools and platforms, from Jira and Zendesk to Android Studio, leveraging these technologies to troubleshoot, optimize processes, and deliver exceptional customer service. My expertise includes Android rooting, iOS jailbreaking, Technicall support as T1 and T2, and team management

In addition to my professional roles, I’ve cultivated my skills as a freelancer on platforms like Upwork, specializing in Android rooting, QA, and Tier 1 support for apps like Outlook. My educational foundation is a Master’s degree from the Odesa National Academy of Telecommunications, along with CCNA (Cisco) cources.

With a passion for problem-solving and a commitment to delivering value, I am driven to help businesses achieve their goals through innovative, efficient, and customer-centric solutions.