IVAN DANIELLE GADDI
VIRTUAL ASSISTANT
SUMMARY
Detail-oriented and highly organized Virtual Assistant with a proven track record of delivering top-tier
administrative support, data analysis, and task management in fast-paced remote environments.
Equipped with strong analytical skills to evaluate data, identify trends, and support decision-making
processes. Adept at managing calendars, coordinating meetings, handling correspondence, and
optimizing workflows for increased efficiency. Known for maintaining confidentiality, meeting deadlines,
and ensuring smooth day-to-day operations with minimal supervision. Committed to providing highquality virtual support that enhances productivity and supports business goals.
WORK EXPERIENCE
Customer Support Specialist, Lavivid Hair (Reon Hair Inc.)
Jun 2024 - Jun 2025
Manage customer interactions via email, inbound, and outbound calls.
Meet and exceed KPIs such as response time, resolution rate, and customer satisfaction.
Cross-sell and upsell products/services based on customer needs.
Support sales with lead identification and minor conversions.
Log customer issues in CRM and provide timely resolutions.
Develop workarounds for unresolved or recurring issues.
Collaborate with teams to improve support processes and customer experience.
Maintain up-to-date product knowledge to deliver accurate assistance.
Administrative Support, Australian National Couriers (SHORE 360)
Jun 2022 - Jun 2024
Maintain and update spreadsheet reports with accurate, real-time data.
Analyze data trends and generate reports for business managers and stakeholders.
Organize and schedule meetings, appointments, and travel arrangements.
Develop and manage an efficient digital and physical filing system.
Prepare and deliver client-specific reports across multiple accounts.
Support daily administrative operations and document management.
Coordinate with cross-functional teams to ensure timely report delivery and task completion.
Assist in streamlining reporting workflows and improving data accuracy.
Nov 2020 - Apr 2021
Customer Service Representative, Concentrix
Manage inbound/outbound calls resolving integrated service and billing issues.
Update CRM with accurate customer data and interaction details.
Handle account inquiries, payments, and adjustments efficiently.
Support sales through upselling, cross-selling, and product recommendations.
Coordinate with internal teams for issue resolution and follow-ups.
Ensure compliance with company policies and performance KPIs.
Provide insights on recurring issues to improve service processes.
EDUCATION
Angeles University Foundation, Tertiary Level
2021 - 2022
Angeles University Foundation Integrated School, Secondary Level
2018 - 2020
Angeles University Foundation Integrated School, Secondary Level
2014 - 2018
DIGITAL SKILLS
Microsoft Office | Microsoft Powerpoint | Microsoft Excel | Microsoft Word | Microsoft Power BI | Google
Calendar | Xero CRM | RIO CRM | Hub Putty | Canva | ZenDesk | Hero Dash | Google Workspace
CERTIFICATIONS
Communication Skill Training - Concentrix CVG
Sales Training - Concentrix CVG
Basic Data Analysis Training - Australian National Couriers
REFERENCES
Lavivid Hair
- Rash Millah, HR | (-
Australain National Couriers (Shore 360)
- Leslie Manabat, Supervisor | (-
Concentrix CVG
- Karisma Arcilla, Trainer | (-
