Ivan Danielle Gaddi

Highly skilled Virtual Assistant with proven expertise in customer service and administrative support, experienced in handling inquiries, resolving issues, and building strong client relationships while ensuring smooth business operations. Proficient in CRMs (Xero, RIO, Zendesk, Hero Dash) and digital tools such as Microsoft Office, Google Workspace, and Power BI, with a track record of delivering accurate reports, organizing files, managing schedules, and supporting sales through upselling, cross-selling, and lead generation. Recognized for strong communication, problem-solving, and multitasking skills, with the ability to adapt quickly to fast-paced environments and consistently exceed performance goals.