Iuliana Geanina Ceapa

CURRICULUM VITAE IULIANA GEANINA CEAPA EDUCATION 2017 - 2020 University Transilvania Economics and Business Administration (Commerce, Tourism and Services) 2005 - 2009 College ,,Constantin Brancoveanu” Mathematics and I.T. High School Diploma (Baccalaureate Diploma) PROFESSIONAL EXPERIENCE ADDRESS Via Giacomo Matteotti, 35 Cremona, Italy October 2016 March 2020 SC Cheile Gradistei SRL SENIOR RECEPTIONIST Tourism, customer service • Greet clients as soon as they arrive and connect them with the appropriate party • Answer the phone in a timely manner and direct calls to the correct offices • Deal with bookings by phone, e-mail, letter, fax or face-to-face • Complete procedures when Guests arrive and leave • Prepare bills and take payments • Take and pass on messages to Guests • Deal with special requests from Guests • Answer questions about what the hotel offers and the surrounding area • Deal with complaints or problems • Answer telephone calls and take messages or forward calls • Customer support 2015 – 2016 Range Warehouse ORDER PICKER • handle the products for delivering 2013 - 2015 SC Baumeister ROT SRL SALES Cashier • Handle cash, credit or check transactions with customers • Issue change, receipts, refunds, or tickets • Redeem stamps and coupons • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change • Resolve customer complaints, guide them and provide relevant information • Customer support 2010 - 2013 Sc Life Insurance BCR SRL Life Insurance agent • Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. • Approaches potential clients by utilizing mailings and phone solicitation; • Making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being. • Determines clients' particular needs and financial situations by scheduling fact-finding • Appointments; determining extent of present coverage and investments; ascertaining long-term goals. --DATE OF BIRTH April 15, 1990 NATIONALITY Romanian LANGUAGES Romanian: Native English: Advanced Spanish: Beginner GENERAL SKILLS: Sales Communication Costumer experience Leadership Social media - IT SKILLS: Microsoft office Medallion Soft Hotel; Facturis Bill Soft SOCIAL SKILLS - Teamwork - Conflict mediation - Communication - Increased capacity to adapt to new environments and situations and assimilate new information - Analytical mindset - Attention on details -