Itoro Okon

Itoro Okon Customer Service Representative Phone:- E-mail:- Objective To leverage my extensive customer service experience and strong communication skills in handling outbound calls and emails to effectively address customer inquiries, resolve issues, and enhance overall customer satisfaction. Committed to contributing to the efficiency and success of the customer service team while fostering positive customer relationships. Personal Information Gender : Female Education Nationality : Nigerian Date of Birth :- College Of Education Oct 2011 – Nov 2014 NCE Computer In Education Ignatius Ajuru University Oct 2020 – Continue Bsc. Computer Science Experience Sales Representative Jan 2015 – Jun 2017 Ayo And Partner Resources • Responsible for generating leads, conducting outbound calls, and closing sales deals. Build and maintain client relationships, provide product demonstrations, and meet or exceed sales targets. Utilizing CRM systems, Track sales activities and ensure customer satisfaction. Customer Service Representative Sept 2016 – Jul 2019 Kumoni Schools • I managed inbound and outbound calls and emails to address student and parent inquiries, resolve issues, and provide information about school programs. I maintained accurate records, utilized CRM systems, and ensured exceptional service delivery through effective communication and problem-solving. Administrative Assistant Oct 2019 – Dec 2023 Sam-Green General Service Limited • I managed daily office operations, handled inbound and outbound communications, and provided exceptional support to clients and staff. I maintained accurate records, coordinated schedules, and resolved customer inquiries efficiently, ensuring smooth administrative processes and high customer satisfaction. Reference • Based On request Language English Interests • Writing • Learning languages • Marketing • Networking events • Reading • Volunteering • Travel • Exploring other cultures Skills Active listening Attention to detail Communication Computer Customer Service Interpersonal communication Marketing MS Office Problem solving Teamwork Time management Writing Research skills Signature