Itoro Okon

Hi,

My name is Itoro Okon

With extensive experience in customer service, virtual assistance, and call center operations, I have developed a versatile skill set that enables me to excel in various roles requiring strong communication, problem-solving, and organizational abilities.In my early career as a customer service representative, I learned the importance of understanding and addressing customer needs promptly and effectively. My ability to listen actively and respond appropriately has consistently resulted in positive customer interactions and high satisfaction rates.

As a call center agent, I gained valuable experience managing both inbound and outbound calls, often in fast-paced and high-pressure environments. I became adept at handling a high volume of calls, navigating complex systems, and providing accurate information to customers. This role sharpened my multitasking abilities, as I often had to manage call documentation and follow-up tasks concurrently. My problem-solving skills were enhanced by the need to quickly address customer concerns and provide effective solutions, often within tight timeframes.

Transitioning to a virtual assistant role allowed me to apply my customer service and call center experience in a more dynamic and flexible capacity. As a virtual assistant, I have managed a wide range of administrative tasks, including email management, scheduling, data entry, and project coordination. My strong organizational skills and attention to detail enable me to prioritize tasks efficiently and meet deadlines consistently. I am also highly proficient in using various digital tools and platforms.My ability to adapt to new challenges and my commitment to continuous learning have been key to my success in these roles.

I am dedicated to providing exceptional support and am always eager to enhance my skills further, ensuring that I can meet and exceed client expectations in any setting.