FATHIA BOLANLE ISSA
Lagos State, Nigeria
Phone No: - | Email:-| LinkedIn
PROFESSIONAL SUMMARY
Customer service support with 5+ years handling inquiries, resolving complaints, and recording
daily transactions in a retail setting. Processed 50+ customer interactions daily while maintaining
accurate sales records. Skilled in communication, data entry, and issue resolution.
CORE SKILLS
Customer Services | Customer Support | Communication | Excel | Power BI | SQL | Data Entry | Data
Collection | Data Cleaning | Data Visualization | Research Writing | Time Management
WORK EXPERIENCE
Data Analytics Intern
Digital World Tech Academy
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Jan 2026 – Present
Clean datasets using Excel and SQL
Build dashboards in Power BI for reporting
Analyze datasets to identify patterns and trends
Convert raw data into structured reports
Complete case studies based on business scenarios
Sales & Customer Support Assistant
Family Retail Business | Part time
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Attend to customers during product inquiries and purchases
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Record daily sales transactions and stock movement
Resolve customer complaints during store operations
Organize products and monitor stock levels
Maintain sales records for reconciliation
Aug 2019 - Present
PROJECTS
Sales Performance Dashboard – Excel, Power BI
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Built dashboard showing revenue by month, product category, and sales trends
Road Crash Analysis Dashboard – Power BI
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Built dashboard analyzing road crash data by location, time, and severity
Visualized accident trends, high-risk areas, and contributing factors
Used filters and interactive visuals to support data exploration and reporting
Customer Data Cleaning – SQL, Excel
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Removed duplicates, corrected errors, standardized entries, and prepared dataset for reporting
Product Analysis – SQL
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Queried sales data to identify top-selling products and repeat purchase patterns
CERTIFICATION
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Data Analysis certificate – Digital World Tech Academy (2026)
Frontend Web Development Certificate – Digital World Tech Academy (2024)
EDUCATION
BSc. Plant and Environmental Biology
Kwara State University, Malete, Kwara State. Nigeria.
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Dec 2021 – Aug 2025
First Class Honours (CGPA: 4.76/5.00)
Academic record demonstrates strong learning ability, consistency, and ability to manage deadlines
across multiple projects.
REFEREES
Available upon request.