Issa Fathia Bolanle

FATHIA BOLANLE ISSA Lagos State, Nigeria Phone No: - | Email:-| LinkedIn PROFESSIONAL SUMMARY Customer service support with 5+ years handling inquiries, resolving complaints, and recording daily transactions in a retail setting. Processed 50+ customer interactions daily while maintaining accurate sales records. Skilled in communication, data entry, and issue resolution. CORE SKILLS Customer Services | Customer Support | Communication | Excel | Power BI | SQL | Data Entry | Data Collection | Data Cleaning | Data Visualization | Research Writing | Time Management WORK EXPERIENCE Data Analytics Intern Digital World Tech Academy • • • • • Jan 2026 – Present Clean datasets using Excel and SQL Build dashboards in Power BI for reporting Analyze datasets to identify patterns and trends Convert raw data into structured reports Complete case studies based on business scenarios Sales & Customer Support Assistant Family Retail Business | Part time • Attend to customers during product inquiries and purchases • • • • Record daily sales transactions and stock movement Resolve customer complaints during store operations Organize products and monitor stock levels Maintain sales records for reconciliation Aug 2019 - Present PROJECTS Sales Performance Dashboard – Excel, Power BI • Built dashboard showing revenue by month, product category, and sales trends Road Crash Analysis Dashboard – Power BI • • • Built dashboard analyzing road crash data by location, time, and severity Visualized accident trends, high-risk areas, and contributing factors Used filters and interactive visuals to support data exploration and reporting Customer Data Cleaning – SQL, Excel • Removed duplicates, corrected errors, standardized entries, and prepared dataset for reporting Product Analysis – SQL • Queried sales data to identify top-selling products and repeat purchase patterns CERTIFICATION • • Data Analysis certificate – Digital World Tech Academy (2026) Frontend Web Development Certificate – Digital World Tech Academy (2024) EDUCATION BSc. Plant and Environmental Biology Kwara State University, Malete, Kwara State. Nigeria. • • Dec 2021 – Aug 2025 First Class Honours (CGPA: 4.76/5.00) Academic record demonstrates strong learning ability, consistency, and ability to manage deadlines across multiple projects. REFEREES Available upon request.