Issa Fathia Bolanle

I am seeking opportunities in customer service, data entry, and data-related roles where I can apply my technical skills and build practical experience. These are disciplines I have built distinct, transferable skill sets in and am ready to apply in a professional remote setting.

On the customer service side, I bring strong client communication skills, written and spoken English at a fluent level, the ability to handle emails, and live chat, and a structured approach to resolving issues without escalation. I adapt my tone depending on the audience.

On the data side, I work with Excel (pivot tables, VLOOKUP, conditional formatting, data cleaning, dashboard building), Power BI (report design, DAX measures, interactive dashboards), and SQL (queries, joins, filtering, aggregation). I use these tools to pull patterns from raw data, produce reports that non-technical readers can act on, and support decisions with numbers rather than assumptions.

I also handle data entry with a focus on accuracy and speed, and I write research reports that are organized, well-sourced, and formatted for the intended audience. My Microsoft Office proficiency covers Word (document structuring, formatting), Excel (analysis and reporting), and PowerPoint (presentation design and slide structuring).

I am precise with instructions, meet deadlines, flag problems before they compound, take feedback without friction, and manage my time without needing oversight. I work across time zones and adjust my schedule to fit client needs.

On picking up new tools and workflows: I get up to speed without extended ramp-up time. This is not a claim I make lightly, I graduated with a first-class degree, which required consistently mastering new material under time pressure and delivering at a high standard. That same approach carries into every new platform, process, or role I take on.