Israel Ikpe

ISRAEL IKPE 📍 Open to Global Remote Roles-Customer Service and Support Specialist with 3+ years of experience supporting fintech and digital payment customers in fast-paced environments. Skilled in phone, email, and live chat support, issue resolution, and CRM documentation. Proven track record of maintaining 95–97% customer satisfaction, reducing handling time, and collaborating with technical teams to resolve complex issues. Experienced working with U.S.-based customers and schedules. Seeking a remote Customer Service or Customer Support role with a U.S. or global company. Work Experience Business Relationship Manager Moniepoint [Formerly Team Apt]-Remote June 2024 to Present • Consistently met and exceeded sales targets through effective negotiation and closing strategies. • Increased company sales by converting prospects into long-term clients. Business Developer PalmPay-Remote May 2023 to Present • Identified new market opportunities through research and competitor analysis. • Expanded the client portfolio by identifying and onboarding high-value business opportunities. Business Relationship Manager Bud Infrastructure Limited (BudPay)-Remote February 2024 to February 2025 • Established new business partnerships that contributed to sustained company growth. • Strengthened brand presence by representing the company in client engagements and pitches. Customer Support Specialist Opay Digital Services-Remote March 2023 to June 2024 • Supported customers with account setup, payments, refunds, and technical issues. • Escalated complex cases to engineering or risk teams with detailed documentation. • Contributed to a 25% reduction in recurring issues through customer feedback analysis. Account Manager Flutterwave-Remote January 2023 to January 2024 • Served as the primary point of contact for client inquiries, resolving issues efficiently and professionally. • Supported business growth by onboarding and managing newly acquired clients. Virtual Assistant Goodyvibes And Partners-Remote February 2022 to January 2024 • Provided administrative and virtual assistance support. • Managed emails, schedules, and customer communications. Skills • Fintech & Digital Payments Support • Written & Verbal Communication • Remote Work Discipline & Time Management • CRM & Ticketing Systems (Zendesk) • Escalation Handling & Case Documentation • Customer Support Certifications and Licenses Emotional Intelligence for Client Relationships Present Resolving Customers Issues Professionally Present