ISRAEL AKINTOMIDE AKINTUNJI
Location: Ibadan, Oyo State, Nigeria
Phone: - | Email:-LinkedIn: linkedin.com/in/israel-akintunji
Professional Summary
Versatile Technical Support Specialist with a proven track record in
resolving complex technical issues, driving customer satisfaction, and
optimizing system performance. Certified in AWS Cloud Solutions and
IBM Technical Support, with extensive experience in hardware,
networking, and cloud computing. Passionate about empowering teams,
delivering exceptional user experiences, and contributing to innovative IT
solutions.
Key Skills & Expertise
Technical Proficiency: Cloud Computing | Network Administration
| Operating Systems | Hardware Support
Tools & Platforms: AWS | Google Suite | Microsoft Office 365 |
Ticketing Systems
Soft Skills: Problem-Solving | Team Leadership | Effective
Communication | Time Management
Professional Experience
Technical Support Specialist
BBS Nigeria | Feb 2022 – Present
Managed and resolved Level 2 escalations with a 98% success
rate, enhancing customer retention.
Prepared and analyzed daily team reports to identify areas for
operational improvement.
Conducted proactive follow-up calls, achieving a 30% boost in
customer satisfaction scores.
System Support Engineer
DHL Nigeria | Dec 2020 – Jan 2022
Delivered prompt and professional multi-channel support, reducing
ticket resolution times by 40%.
Introduced a process improvement plan, increasing operational
efficiency across the team.
Mentored colleagues on technical processes, fostering
knowledge-sharing within the team.
System Support Engineer
Nestle Nigeria | Mar 2019 – Oct 2019
Resolved hardware and software issues, improving system uptime
for staff and departments.
Demonstrated a commitment to continuous learning, contributing
innovative solutions to team projects.
Education & Certifications
AWS Certified Cloud Solutions Architect - Associate | Amazon
Web Services (Dec 2024)
AWS Certified Cloud Practitioner | Amazon Web Services (Oct
2018)
IBM Technical Support Specialization with Honors | Coursera
(May 2023)
Bachelor of Science in Criminology and Security Studies |
National Open University of Nigeria (July 2024)
Achievements & Activities
Awards: Best Staff Award (2022) for outstanding performance and
leadership.
Community Engagement: Key contributor to “Innovation for
Tomorrow,” promoting STEM education in local schools.
Languages
English: Fluent | Yoruba: Native | Russian: Beginner
