Israel Akintunji

I am a dedicated and results-oriented Technical Support Specialist with over four years of professional experience delivering top-tier technical solutions and exceptional customer service. My expertise includes cloud computing, network optimization, and system troubleshooting, underpinned by certifications such as AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, and IBM Technical Support Specialization with Honors.

I have a proven ability to resolve complex technical challenges efficiently, ensuring minimal downtime and maximizing operational performance. My proficiency spans a diverse range of technologies, including Microsoft Office 365, Google Suite, ticketing systems, and AWS cloud infrastructure. Additionally, my strong communication skills and empathy enable me to provide tailored support, ensuring customer satisfaction and fostering trust.

Throughout my career, I’ve achieved measurable results:

• Successfully managed and resolved Level 2 escalations with a 98% success rate at BBS Nigeria.
• Introduced process improvement plans at DHL Nigeria, reducing ticket resolution times by 40%.
• Demonstrated leadership by mentoring team members and preparing insightful reports that drove operational improvements.

I am also passionate about innovation and community engagement. I’ve participated in STEM outreach programs like “Innovation for Tomorrow,” promoting education and inspiring the next generation of tech enthusiasts.

Driven by a commitment to excellence and continuous learning, I am seeking opportunities to contribute to innovative organizations where I can leverage my skills to solve challenges, enhance user experiences, and make a meaningful impact.

Let’s connect to discuss how my expertise aligns with your organizational goals!