Israel Ajala

Israel Ajala Akure, Ondo, Nigeria Professional Summary Dedicated remote worker with 5+ years of combined experience in customer support, backend development, and data-driven tasks. Skilled at balancing deadlines, communication, and problem-solving while working independently. Strong background in chat, email, and phone support, onboarding, troubleshooting, and documentation. Proficient with Microsoft Office, typing, and multilingual translation. Known for being organized, reliable, and empathetic in both technical and customer-facing roles. Experience Volunteer – Customer & Tech Support Mercatura School of Technology (Remote) | 2024 – Present • First point of contact for prospective students via chat, email, and phone. • Delivered onboarding orientations and virtual training sessions for new students. • Resolved account issues and supported registration processes. • Collected feedback to improve learning materials and student experience. Backend Developer (Freelance Projects) Remote | 2020 – Present • Designed and maintained web applications for small businesses and organizations. • Troubleshot technical issues and explained solutions in simple terms to non-technical clients. • Documented processes and trained users on how to navigate applications. Remote Data Entry & Office Support Freelance | 2019 – Present • Handled typing, translation, and data entry tasks across English, French, and Spanish. • Prepared reports, formatted documents, and maintained spreadsheets in Microsoft Office. • Ensured accuracy and consistency in records and administrative support. Education Federal University of Technology, Akure Bachelor’s Coursework, Computer Science (2024 – 2025 Academic Year) Key Skills Customer Support (Chat, Email, Phone, Video) • Onboarding & Webinar Training • Zendesk / Intercom (familiar) • Troubleshooting & Issue Resolution • Knowledge Base Documentation • Microsoft Office Suite (Word, Excel, PowerPoint) • Typing Speed: 50+ WPM • Translation (English, French, Spanish) Languages English (Fluent) • French (Conversational) • Spanish (Conversational) Availability Full-time | Remote