Israel

Israel Nnanna UKIE, --www.linkedin.com/in/israel-ukie PROFILE SUMMARY I am an enthusiastic computer scientist seeking to effectively utilize my troubleshooting and problem-solving skills in order to function maximally wherever I find myself. My exemplary communication skills and attention to details have sharpened me for a developmental role in an organization that supports career growth while also making significant contributions to the success of the organization. EDUCATION Akanu Ibiam Federal Polytechnic Unwana, Afikpo, Ebonyi State National Diploma (ND) Computer Science 2012 - 2014 Akanu Ibiam Federal Polytechnic Unwana, Afikpo, Ebonyi State Higher National Diploma (HND) Computer Science 2015 - 2017 SKILLS & CORE COMPETENCIES Technical: • • • • • • • • • • • • • • • • • • • • • • • • • Microsoft Office – Download, Installation and Activation (DIA). How to use Microsoft 365 Administrator SharePoint and OneDrive Administrator Active Directory Identity Management Teams Administrator Exchange Online Administrator Compliance Administrator Troubleshooting Strong understanding of O365 Mail flow and interaction between OnPrem and Exchange Knowledge of Exchange 2013 to 2019 as well as Exchange Online (M365) Strong understanding of ADFS, AADC, and Active Directory Knowledge of PowerShell scripts for Exchange and Exchange online scripting Security Administrator Customer Support End User Technical Support Computer Hardware Troubleshooting Java Script Programming Visual Basics Programming Linux OS Usage Windows Usage End User Technical Management HTML & CSS PHP 5 Corel Draw Photoshop Soft: • • • • • • • • • • • • Customer relations Problem solving Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Administrative and office support Active listening and attention to details Team collaboration Empathy Creativity and innovation Writing WORK EXPERIENCE TEK EXPERTS NIGERIA FEBRUARY 2022 – TILL DATE MICROSOFT 365 TECHNICAL SUPPORT ENGINEER II • • • • • Providing technical and customer support via phone call and chat to Microsoft customers in Europe, Middle East, Asia and Africa by delivering basic and advanced technical troubleshooting and problem resolution. Majorly supporting the Microsoft Business Users on Teams, Outlook, Office, Sharepoint, Exchange admin activities. Collaborating with technical leads, subject matter experts, and escalation managers when additional support is needed. Ensuring the customer has the best experience possible by requesting for feedback and following up via phone calls and email. Ensuring 80% of cases handled are resolved and minimum CSAT of 4.5 is achieved on a monthly basis. ACCESS BANK PLC IT TECHNICAL SUPPORT • • • • OCTOBER 2019 – FEBRUARY 2022 Providing end user technical support to access bank team Troubleshoot performace based issue on Microsoft applications Monitor network performance to ensure an efficient working system Providing support to users on hardware related issue REFERENCES Available on Request