Isioma Esther Idabor

ISIOMA ESTHER IDABOR PROFESSIONAL SUMMARY Proactive and detail-oriented Virtual Assistant with a strong background in administrative support, CRM management, and team coordination. Skilled in using tools like HubSpot, Freshdesk, Monday.com, and ClickUp to streamline workflows, improve client communication, and boost team productivity. Known for handling complex administrative tasks with professionalism, efficiency, and care. I bring a proven ability to manage email and calendar systems, support HR operations, organize data, and maintain smooth project execution across multiple time zones. My goal is to help businesses stay organized, responsive, and ahead of deadlines while ensuring toptier client satisfaction. CORE COMPETENCIES • Virtual Assistance & Remote Administrative Support • CRM Management (HubSpot, Freshdesk) • Project Coordination & Workflow Optimization • Calendar & Email Management • HR & Recruitment Support • Customer Service & Client Relations • Process Improvement & Documentation • Team Collaboration & Communication • Adaptability & Problem-Solving PROFESSIONAL EXPERIENCE Virtual Assistant (Remote) | 2023 – 2025 Freelance / Remote Clients • Supported clients with day-to-day operations, including inbox management, scheduling, travel coordination, and data organization. • Utilized HubSpot CRM for lead tracking, task automation, and maintaining client pipelines. • Managed customer support requests through Freshdesk, ensuring timely and professional responses. • Collaborated on projects using Monday.com, ClickUp, Asana, and Trello, improving workflow efficiency by 30%. • Created and managed social media content, tracked engagement, and prepared monthly performance reports. • Maintained confidentiality while handling sensitive client and business information. Admin and HR Assistant | 2024 – Present Lagos State Ministry of Information and Strategy • Supported HR functions including recruitment, onboarding, and employee relations. • Designed and implemented administrative process improvements that enhanced productivity across departments. • Coordinated staff schedules, managed internal communications, and handled confidential documentation. Customer Support | 2023 – 2024 Healpride Pharmaceutical Limited  Handled customer inquiries via phone, email, and chat, resolving issues with a 95% satisfaction rate.  Assisted an average of 20 customers daily, ensuring quick and efficient service.  Processed orders, returns, and refunds while maintaining accuracy and company policies.  Built strong relationships with customers by providing personalized solutions and support. EDUCATION Bachelor of Arts (B.A) in International Studies and Diplomacy | 2024 University of Benin, Benin City, Edo State Relevant Coursework: Impact of Globalization on Benin Arts and Culture CERTIFICATIONS & PROFESSIONAL DEVELOPMENT • Graphic Design Certification (2024) • Office Administration Certification (2024) • Human Resources Management (CIHRM) (2025) • IT Fundamental (Coursera) (2025) • Technical Support Training (Digital Witch) (2025) TECHNICAL SKILLS • CRM Tools: HubSpot, Freshdesk • Project Management Tools: Monday.com, ClickUp, Asana, Trello • Office Tools: Google Workspace (Docs, Sheets, Slides, Gmail), Microsoft Office Suite (Word, Excel, PowerPoint) • Design Tools: Adobe Creative Suite (Photoshop, CorelDRAW) • Communication Tools: Zoom, Slack, Microsoft Teams • Functional Laptop, Reliable Internet, and Headset Available for Remote Work