Isioma Esther Idabor

ISIOMA ESTHER IDABOR portfolio ABOUT ME My name is Isioma Esther Idabor. I am a hardworking and result-driven professional with over 3 years of experience in Customer Service, Virtual and Administrative Assistance, Lead Generation, and Sales. I enjoy working with people and helping businesses grow. Over the years, I’ve supported executives remotely, managed customer needs, and helped companies find new clients and business opportunities. I’m very good at solving problems, managing many tasks at once, and using different online tools to get work done efficiently. My goal is to make work easier for busy teams, improve customer satisfaction, and help organizations reach their goals through excellent service and smart support. SKILLS & TOOLS USED SKILLS Excellent Customer Service Microsoft Office Suite (Word, Excel, PowerPoint) Flexible and Adaptable Email Platforms (e.g., Gmail, Outlook) Very Good Communication Skills Data Entry and Management Tools Team Leadership CRM Software for customer and lead management Problem-Solving System Automation Processes ( Using Zapier as a Basic Microsoft Office software for Automation) Proficiency Graphics Design ( Adobe Photoshop, Coral Draw ) Ability to Multitask TOOLS g n i s U s s m e o c c . o e r k P a n M o i d t a an m o t u A r e i p a Z Graphics Designs Using Adobe Photoshop PROJECTS CRM SOFTWARE ADMINISTRATIVE TASK PROJECT MANAGEMENT ( (HUBSPOT) (EMAIL MANAGEMENT) MONDAY.COM) FULL PROJECT ON ADMINISTRATIVE TASK Project Description: Approach: With strong organizational skills and attention to detail, I will ensure every task is handled efficiently and professionally. My adaptable nature allows me to meet deadlines, solve problems quickly, and maintain effective communication with team members and clients. Outcome: By leveraging my expertise and tools, I will help your organization improve productivity, enhance customer satisfaction, and achieve operational success. FULL PROJECT ON CUSTOMER SERVICE Project Description: Approach: I prioritize understanding each customer's needs and providing personalized solutions. By maintaining a positive and professional demeanor, I aim to build lasting relationships with clients and enhance their experience with the organization. Outcome: With my customer service expertise, I ensure client satisfaction, foster loyalty, and contribute to the organization's reputation and growth. THE PROCESS 1 Understand the Task or Inquiry 4 Review and Verify 2 Plan and Organize 5 Document and Report 3 Execute the Task 6 Follow Up and Improve READY TO ELEVATE YOUR BRAND? Look no Further, Excellent Customer service Satisfaction and Task Prioritization is my Concern - |- Lets get your work Done CONCLUSION I AM CONFIDENT THAT MY EXPERTISE IN VIRTUAL ASSISTANCE AND CUSTOMER SERVICE WILL ADD VALUE TO YOUR BUSINESS. I AM DEDICATED TO PROVIDING RELIABLE, DETAIL-ORIENTED SUPPORT TO HELP STREAMLINE YOUR OPERATIONS AND ENSURE CUSTOMER SATISFACTION. LET'S WORK TOGETHER TO ACHIEVE YOUR GOALS AND TAKE YOUR BUSINESS TO THE NEXT LEVEL.