Isagani Tamayo

Isagani T. Tamayo Margarita Village Mankilam Tagum City -- OBJECTIVE Offering 19 years of Australian Telecommunication Product, Complaint Manager, Retention Representation, Account Managers, Sales Consultant and Data Extraction Specialist that provides dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand. CAREER SUMMARY A highly skilled Subject Matter Expert and Supervisory practitioner with more than 13 years’ experience in training and development specializing on complaints, escalations, customer retentions, sales, customer service and leadership My Technical Proficiencies are: MS Applications Basic for Excel Basic for PowerPoint Word Salesforce CRM Siebel CRM JAVA Zendesk Slack I am highly dependable on these soft skills: Problem Solving - Attention to detail Adaptability - Ability to learn new things Collaboration - Motivating team members Dedicated, well organized with a background in stock control and warehousing within a variety of industries. Experienced in many different computer programs and streamlining processes for greater efficiency and productivity. Well-developed communication and problem-solving skills with the ability to resolve difficult situations under adverse conditions. Thrives in a fast paced, challenging environment. WORK EXPERIENCE TELSTRA INTERNATIONAL PHILIPPINESJuly 2014 – February 2021 Subject Matter Expert Oversaw growth of market research function, enabling organization to analyse data to identify and anticipate opportunities. Met with customers and prospective business partners to explore new markets, technology and innovation strategy. Documented client progress through case notes and documentation. Provided customer and network administration services such as passwords, electronic mail accounts and troubleshooting. Performed ad hoc deep-dive analyses for specific business problems. Recorded, transcribed, and distributed minutes of meetings SITEL PHILIPPINES Sept 2007 – Jan 2012 Escalations Specialist, Compliance Monitored compliance with processes, policies, procedures and standards in regard to collection and management of annual contributions from shareholder companies. Counselled committees and department heads regarding compliance risks and standards. Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans. Recorded, transcribed, and distributed minutes of meetings RAJ Hotel Sept 2002 – June 2007 Front Desk Officer Tasked to booked accommodations, billing and resolve at source of complaints and task. EDUCATION MATS COLLEGE OF TECHNOLOGY Bachelor of Science Tourism and Travel Management in Marketing,- CERTIFICATION Subject Matter Expert, (Aug 2013) Complaints Expert, (Nov 2016) TRAININGS AND SEMINARS Complaints process training (Jan/2018) Zendesk System Tools training (June/2019) Console CRM (Dec/2019)