Isabel Obara

Isabel Obara Data Analyst | Customer Experience & Operational Analytics Personal Statement Data-driven analyst with experience transforming customer support interactions and operational data into actionable business intelligence. Proficient in identifying trends, analyzing feedback, and providing insights to optimize processes and drive efficiency. Eager to apply my analytical skills in a supportive, innovative environment that fosters continuous learning and growth in data science and advanced analytics. Education Data Science Digital World Academy Ongoing Relevant Coursework: Database Management with SQL, Data Analysis with Python (Pandas, NumPy), Statistical Modeling, Data Visualization Data Analytics ALX Group Ongoing Professional Foundations ALX Group Graduated: August 2025 Virtual Assistance ALX Group Graduated: March 2025 Bachelor of Science in Environmental Health Kenyatta University, Nairobi, Kenya Graduated: August 2017 • Second Class Upper Honors Professional Experience Customer Support Agent Influx | September 2024 – August 2025 • Analyzed customer feedback and support ticket data to identify key trends, leading to actionable insights that reduced recurring issues by 15%. • Audited and validated customer account data, ensuring 100% integrity across support systems in a high-volume environment. • Developed and proposed streamlined workflows based on data-driven findings, improving team resolution speed. • Collaborated with cross-functional teams to escalate complex cases, using data to provide clear context and ensure alignment on solutions. Research Assistant National AIDS and STI's Control Programme (NASCOP), Nairobi, Kenya January 2024 – July 2024 • Conducted preliminary data analysis for the Integrated Biological and Behavioral Surveillance (IBBS) study to identify key trends and monitor progress toward research targets. • Performed quality checks and assessed for potential interviewee bias in data collection, providing insights that strengthened the integrity and accuracy of the final dataset. • Compiled and organized large-scale research data, ensuring operational efficiency and supporting the team in achieving research milestones. Volunteer Ministry of Health Public Health Emergency Operations Centre (PHEOC), Nairobi, Kenya March 2023 – January 2024 • Analyzed meteorological and disease surveillance data to model and monitor public health risks during the El Niño phenomenon. • Enhanced vaccination coverage for Polio campaigns by analyzing performance data to identify and address low-coverage areas. • Coordinated resource allocation for cholera outbreak responses based on real-time data analysis of case reports. • Designed and conducted post-vaccination coverage surveys using ODK, analyzing results to assess campaign impact and guide future strategies. • Contributed to the revision of national cholera guidelines by providing data-driven recommendations from field analyses. Customer Support Agent Influx (Contracted to Clipboard Health) September 2021- March 2023 • Resolved an average of 400 complex billing disputes weekly by reconciling datasets between healthcare professionals and facilities. • Audited shift verification data with 99% accuracy, ensuring correct billing and payment processing. • Managed and updated data for hundreds of healthcare facilities and professionals in CRM systems, maintaining strict HIPAA-compliant data governance. • Analyzed patterns in staffing shortages and successfully connected 90% of facilities with available professionals within a 2-hour window. Data Analyst Cloud Factory | 2019 – 2021 • Analyzed and validated large, structured and unstructured datasets to ensure a >98% accuracy rate for client deliverables. • Conducted extensive research and data mining to derive actionable insights, directly contributing to meeting and exceeding project objectives. • Participated in leadership development programs focused on improving data workflow coordination and team efficiency. Volunteer Program Assistant St. John’s Community Centre, Pumwani, Nairobi, Kenya 2018 • Collected and tracked data on contraceptive use and service uptake among adolescents to inform program strategy. • Analyzed discussions from workshops and dialogue sessions to tailor educational content to community needs. • Advocated for and facilitated data-driven linkages of at-risk adolescents to HIV testing and care services. Public Health Attachee Kenya Red Cross Society, Kisumu, Kenya 2016 • Conducted nutritional assessments and compiled data for reports on maternal and child health outcomes. • Mobilized communities for health services using collected data on community needs and perceptions. Skills • Programming & Query Languages: Python (Pandas, NumPy), SQL • Data Analysis & Visualization: Power BI, MS Excel (Advanced Formulas, Pivot Tables, VLOOKUP), QGIS, Statistical Analysis, Trend Analysis • Data Collection & Management: ODK, Survey CTO, API Interfaces, Data Validation, HIPAA Compliance • Technical Tools: Google Workspace, Microsoft Office Suite, CRM Systems (Zendesk, Gorgias) • Research & Reporting: Data-Driven Insights, Focus Group Facilitation, Summary Report Writing • Community & Public Health: Disease Surveillance, Epidemiological Monitoring, Health Campaign Management Referees Available Upon Request