Isabel Obara

I am a dedicated and versatile professional with a unique blend of expertise in virtual assistance, customer support, and data analysis, underpinned by a strong foundation in public health. My career is defined by a commitment to precision, empathy, and efficiency, whether I am resolving a complex billing dispute, analyzing datasets for insights, or providing seamless administrative support to ensure operational excellence.

Over the past three years, I have honed my skills in remote customer service within the demanding healthcare sector. As a Customer Support Agent with Influx, I became adept at managing high-volume inquiries via email, phone, and live chat, specializing in sensitive areas like healthcare billing and shift verification. My role involved serving as a crucial liaison between healthcare professionals and facilities, where I resolved discrepancies with tact and diligence. This experience taught me the importance of not only accuracy and data integrity but also of delivering empathetic support to individuals navigating stressful situations. I am proficient in utilizing key platforms like Zendesk, Gorgias, and internal CRM systems.

Beyond customer-facing support, I possess a strong analytical aptitude. My tenure as a Data Analyst at Cloud Factory involved validating and analyzing large datasets to ensure quality and provide actionable insights for clients. I have carried this analytical mindset into my support roles, where I regularly conduct data analysis on customer feedback and support trends to identify root causes and recommend process improvements, directly contributing to enhanced team efficiency and customer satisfaction.

My background in Environmental Health and field experience with organizations like the Kenya Red Cross and NASCOP has equipped me with a deep understanding of project coordination, logistical support, and data-driven reporting. I have coordinated public health emergency responses, developed monitoring systems for vaccination campaigns, and provided administrative support for large-scale research projects. This unique perspective allows me to approach virtual assistance with a holistic and systematic mindset, understanding how administrative efficiency impacts broader organizational goals.

I am a proactive, self-driven, and highly organized individual who thrives in collaborative, remote environments. I am currently enhancing my skill set through a Data Science program, eager to integrate more advanced analytical techniques into my work. I am seeking opportunities where I can leverage my multifaceted experience to provide exceptional virtual support, drive process optimization, and contribute meaningfully to a team's success.