Isabel Joy Ong

Isabel Joy Punzalan Ong # 141- I 16th Avenue East Rembo , Makati City Email Address :-Mobile Number:- Objective: Seeking career opportunity that is by far challenging and infuse my fresh and innovative ideas to support your company. WORK EXPERIENCE: Real-time Analyst Workforce Department UBER : Lizardbear Tasking Inc. (Formerly TaskUs) July 2016 to July 2017 Quezon City, Metro Manila  As a real – time analyst, my main responsibility here is to ensure that the employees are doing their job. Making sure that we’re exceeding our goal or service level. Doing quick and smart decision s if our queue spikes. Extracting and sending various reports to operations. (System used: Zendesk, Bliss, LiveOps, MS Excel, Google Sheets, Docs) Customer Service Representative Budget Prepay Account : Lizardbear Tasking Inc. (Formerly TaskUs) December 2014 to June 2016 Quezon City, Metro Manila  From providing information to customers on how to get a free phone to selling minutes when they run out of load is what my job as a customer representative here. I’ve handled hundreds of thousands of inquiries, application, cancellation, and follow ups for a free phone to different types of customer. Being patient, in control, empathetic and knowledgeable of the product helped me in providing a great customer service. Customer Service Executive Hilton Hotel Reservations : Serco Global Servicegs June 2013 – November 2014 Mckinley Hills, Taguig, Metro Manila  As a customer service executive, booking a reservation to one of the best hotel is my expertise. Whether it is for business or leisure, I can provide the best and suitable hotel for the customer. Being knowledgeable is the key on giving them the best yet the most economic and convenient hotel rooms. With this I can say that I always exceeded my 110% goal. QUALIFICATIONS:         Good Communication Skills both in written and oral Customer Service Expert Flexible to work all hours With initiative and ability to work without or minimal supervision Extremely reliable Able to learn new procedures quickly Great in multi-tasking High speed internet connection and capable laptop PERSONAL DATA: Date of Birth Birthplace Age Status Sex Height Weight Religion Citizenship Language : : : : : : : : : : January 1, 1993 Lucena City, Quezon 24 y/o Single Female 5’ 110 lbs. Catholic Filipino English and Filipino EDUCATIONAL BACKGROUND: College : Manuel S Enverga University Foundation Bachelor of Science in Psychology 2009 - 2013 Secondary :Quezon National High School Lucena City, Quezon 2005 - 2009 REFERENCES: Carla Fenella Musngi Team Manager Lizardbear Tasking Inc.,- Carolyn Yap Real – Time Analyst Lizardbear Tasking Inc.,-