Isabel Arrila

ISABELITA G. ARRIOLA “isabel” B8, l6, P1, Camella Lipa, Brgy. Tibig, Lipa City, Batangas, Ph. Cell #- Nov. 20. 1971 : skype ID: issa_808 Email Add :- work Experience Dec. 03, 2012- June 30, 2017 – Teletech Lipa City - Site based Tel# -/F Robinson’s Place Lipa, Ayala Hi-way, Brgy. Mataasnalupa, Lipa City Inbound Consultant Of Australian Telco named TELSTRA Mainly responsible in all queries for billing disputes, technical, customers’ info updates and giving best resolutions to all their queries. Dec. 15, 2008 –Dec. 1, 2012--EDGEWARE COMPUTERS, CONSULTING INC. – Home based #1640 Powers Ferry Rd., Bldg. 3. Ste. 300, Marrieta GA, 30067 USA - Tel -x 245 / 232 Lead Manager/Outbound Consultant Mainly responsible in appointment setting for the Managers of the company to call the client for possible sales in e-commerce for Syspro software. Responsible to meet the target sales for the campaign, ensuring appropriate, adequate and timely controls in the preparation for processing of transactions and preparation of the daily sales reports. Responsible updating company leads. May 15, 2008 – Dec. 10, 2008 – CALLWORKZ (AMICIZIA)- Homebased Tel -/F Antel Global Ortigas Center Pasig City, Ph. CSR – Outbound and Inbound Professional Collector. Mainly responsible in Collecting the clients loan. Deals and accommodate with consumers who has concerns. Responsible to meet the target sales for the campaign, ensuring appropriate, adequate and timely controls in the preparation for processing of transactions and preparation of the daily sales reports. Awarded as Best RCSR of Collection. February 28, 2007 – April 30, 2008 – TGK – ASIA – Homebased Tel - 3/F FADI Bldg. West Capitol Dr., Pasig City, Ph. CONSULTANT January ‘08 – Present – ECG - Outbound and Inbound for LOAN and COLLECTION acct. Mainly responsible in Loan Applications, Renewals, Refinance, billing and other concerns. Sept. ’07 – January ’08 – XACT – An Inbound upselling Consultant handling 20 accounts. Mainly deals and accommodate with consumers who has concerns. Feb. ’07 – Sept. ‘08 – XACT- An Outbound Account Consultant for Mortgage and Debt Settlement. Mainly responsible to meet the target sales for the campaign, ensuring appropriate, adequate and timely controls in the preparation for processing of transactions and preparation of the daily sales report. January 30, 2006 –February 15, 2007–SITEL Consumer Care Philippines-Tel - Ext. 02044 27/F Cybermall Bldg., Eastwood Libis, Quezon City, Ph. CSR Outbound Mainly deals with Outbound telemarketing of the Chase products from JP Moragan, the Chase Payment Protector Plan and Identity Theft. Maintains the credibility of the Bank through promotions and advertising. Responsible in meeting daily and monthly target Sales. June 15, 2004 – January 15, 2006 - PACIFICHUB CORPORATION - Tel +63 -/F Robinsons Equitable Tower Ortigas Ctr. Pasig City, Ph. TEAM BUDDY ( Coach / Assistant to the Team Mgr) Monitoring, reviewing and verifying the accuracy and consistency of the call flow in each conversation ensuring the delivery of correct and accurate information to the client to avoid misleading and incorrect information about the campaign leading to unclean sale. Mainly responsible to meet the target sales for the campaign, ensuring appropriate, adequate and timely controls in the preparation for processing of transactions and preparation of the daily sales report. . Handles all Communications with the call center agents to ensure that SOP for the campaign are properly observed. Investigating discrepancies for close sales to ensure and provide adequate information for the benefit of both the client and the center. Sales Associate 1st Campaign MSMB2B – Main Street Matrix Business to Business. An Outbound Marketing- Selling internet services and discounted Professional services. Appointed as Team Buddy ( Asst. Sup ) 2nd Campaign SBC ( South Western Bell Co.) – Telco Mainly responsible was to switch the long distance line to SBC. 3rd Campaign YP.Com ( Yellow Pages On Line Directory Listing) Mainly responsible in upgrading the business directory listing. May 15, 2003 – Nov. 30, 2003 - TIMES ASIA PUBLICATION INC. - Sen. Gil Puyat Ave. Makati City, Ph. Sales Associate Primary duty was to discriminate Credit Cards Collection of Application via telephony for outbound telemarketing. Evaluate potential customer from the existing database of HSBC credit card for future reference. Monitor Financial Scoring of the existing cardholder for future credit card opportunities. January 7, 2002 – July 15, 2002 - SOFITEL (Westin Philippine Plaza Hotel) Roxas Blvd. Manila, Ph. Sales Consultant Mainly responsible for Outbound Telemarketing. Maintain Sales target for the day and for the month. Preparation of daily report for those customers who would like to avail the Membership card. Sales promotion of Hotel’s Privileged Card via telephony. Nov. 30, 1998–Dec. 15, 2001-FOREVER LIVING PRODUCTS INT’L./ Personal Business Ortigas Ave. Greenhills San Juan, Ph. Assistant SUPERVISOR -( Group Manager ) Responsible for training group of people for networking and selling. Main duty was to meet the target Sales for the month through Networking and direct selling. Promote the main product of the company which is Health and Food Supplement product. May 17, 1993 – Nov. 15, 1998 - ATOM MEDICAL COMPANY Barrio Ugong Pasig City, Ph. Medical Representative – Area Manager Responsible for the promotion of Medical Products catered by the company. Maintains the monthly target Sales via Sales from the area covered by my responsibility. Promote the New Launched Medical Products through promotion of detailing to the Physician. Seminars Attended: COMPETENT TRAINER (2004) - Grace Co - Sr. MGR ( FLPI) - Quezon City GOAL SETTING LEADERSHIP TRAINING (2004) - Atty. Jovy Santa Maria – Greenhills Sn. Juan MIND SETTING LEADERSHIP TRAINING(2002) - Atty. Carlo Ponferada - Greenhills Sn. Juan PERSIST AND PERISHED LEADERSHIP TRAINNG (2000) - Former National Security Advisor of the Philippines – Roilo Golez – Greenhills Sn. Juan Education: Bachelor Science in Biology - Far Eastern University, Manila Philippines 1989 - 1993 Secondary - Canossa Academy Lipa City Batangas, Phil. 1985 - 1989 Primary - Lumang Lipa Elem. School Batangas, Phil. 1979 – 1985 Personality test result : https://www.123test.com/personality-test/id=fOBC2QSEAH5USUW0198f .