Isabel Arrila

I've been in a call center industry for more than 10yrs and working from for about 3 years. I handled US, UK, Australian account both inbound as customer service and outbound as Outbound sales, Virtual Assistant and Appointment setter.

I was a homebased appointment setter of an American company named Edgeware Syspro, CRM Consulting located in Atlanta Georgia. It was a B2B campaign. I was with them for 2 years. I usally call the Business Decision makers like IT Mgr, GM, CEO, owner of the business to get an apointment with our IT experts for demo.

Then I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. This was a sitebased job.