Isaac Bawa

 ISAAC BAWA House 12, Joseph Sule Close, Water Intake Road, Ug/Maigero, Kaduna, Kaduna State. Phone:- E-Mail:- PROFILE A retail professional with over 7 years of experience in the oil and gas sector, a hard-working individual with demonstrated human building skills, focused and ready to create positive change for sustainable development.Experienced and resourceful Operations Manager with leadership skills and a proactive attitude in addressing and overcoming challenges. Analytical, resourceful, and well-organized, I have a record for working well under pressure. With excellent communication skills and the ability to learn on the job, I face new tasks head-on, delivering a high-quality service and working to continuously improve existing processes, whether by cutting costs, streamlining operations, or driving quality outputs. I am honest and focused on instigating positive change in the face of rapidly evolving and changing markets. OBJECTIVE To work and grow in a reputable organization, renowned for its culture of excellence and best practices; where I will have the opportunity to use my cognition or acquired knowledge, technical initiative, and exposure to handle responsibilities projected towards achieving corporate goals. WORK EXPERIENCE Retail Operations Manager Eterna PLC January 2020-January 2022 Took over Eterna constitution road and was able to increase its sales from 2,000 litres daily to an average of 9-10 thousand litres. Worked with and mentored a team of 16 staff, some of which are now station managers. Cut the cost of delivery by sourcing products on the tarmac. This increased profits. Controlled traffic within and outside the forecourt, hence making us accident-free for 2 years. Coordinating activity of staff including customer service, spot checks, stock taking, stock purchasing, procurement, and logistics/transportation. Retail Station Manager Rainoil Limited May 2017-Jan. 2020 Streamed Rainoil Abak Road, Uyo, and was able to boost sales, from 900 litres daily when we commissioned, to an average of 8 – 9,000 litres. Employed and trained staff to learn best practices for working in customer care, their customer satisfaction helped us retain customers and gain new ones through word-of-mouth marketing by the old ones. Reduced downtime due to electricity issues by servicing our generator on time and also always in the good books of our state electricity company to avoid power shutdown. Made the supply chain seamless by having a good rapport with our depot representatives, manager, and drivers. As a result, we never ran out of a product which may lead to a loss of customers because we had competitors around us. We became the number 1 service station on Abak road within months. EDUCATION BIRMINGHAM CITY UNIVERSITY, UK. 2015 - 2016 MBA – International Masters of Business Administration BOWEN UNIVERSITY IWO, NIGERIA. 2009 - 2013 Bachelor of Science - Economics AHMADU BELLO UNIVERSITY, ZARIA 2008 - 2009 Cisco Networking – Certified Cisco Network Associate (CCNA 1-4) SKILLS______________________________________________________________________ Participatory researching, Onboarding, Marketing, Coaching, Mentoring, Facilitation, Programme Planning, Management, Inventory management, Stock taking, Data analysis, Strategic planning, and Human capital development. Computer literate: MS word, Excel, and PowerPoint. Fluent Communication in English and Hausa Languages. TRAINING/SEMINARS Fundamentals of Retail Outlet Management August. 2021 Work Effectiveness, Productivity, and Etiquette October. 2019 Fire Safety and Emergency Preparedness September. 2017 PROJECT, DISSERTATION, AND THESIS Isaac D.B; Akpabot S. (2016) Evaluating methods of optimizing clipper logistics Management. MBA Dissertation – Birmingham City University, Birmingham, United Kingdom. Isaac D.B; Adebayo E. (2013) Economic impact of power outages in small and medium scale enterprises (SMEs) in Nigeria – A case study of Iwo local government Area. B.Sc Project – Bowen University Iwo, Osun State, Nigeria.