Irma Gallardo

IRMA U. GALLARDO Gohighlevel-Virtual Assistant | Quality Assurance - Virtual Assistant WORK EXPERIENCE QUALITY CONTROL (MASS TORT AND PERSONAL INJURY) Reliable Legal Marketing LLC March 2023 - May 2025 Review case files for completeness, accuracy, and compliance with legal Professional Skills standards.. Microsoft Office / G Suites Ensure that all necessary documentation Communication Skills (e.g., Retainer, medical records, client Detail-Oriented Organized Client-Focused Tech-Savvy Reliable Tools and Platforms Go High Level Google Sheet Calendly Canva Lawroler Cognito PDFfiller E-sign(Faxit) IlovePDF Box.com EHR interviews) is correctly uploaded and categorized. Enter case information into CRMs or case management systems with attention to detail (Gohighlevel) Reports and Sheet Management COSTUMER SERVICE REPRESENTATIVE J and E BPO Services September 2022 - March 2023 Handle inbound and outbound calls to answer customer questions about Medicare plans or auto warranty coverage. Explain terms, benefits, exclusions, and enrollment or claims procedures clearly and accurately. Verify customer identity and eligibility, and input accurate data into internal systems. CSR Skills Enrollment and Verification Agent Customer Retention and Issue Resolution Specialist Academic Background Notre Dame of Dadiangas University BSBA - Management 2005 - 2009 Policy Inquiry Specialist Data Entry & QA Specialist Compliance & Process Tracker CERTIFICATION KnowledgeShare Online Tutorial Services Personal Info Online Course for Call Center Online Course for General Virtual Assistant Birth: September 15, 1988 Online Course for Customer Service Language: English, Tagalog and cebuano April 21, 2025 Phone: - Email:-Address: #8 De Dios St. Barangay Dadiangas South, General Santos City,Philippines, 9500 Sync2VA Training Medical Virtual Assistant Online Master Class May 23, 2025 Go High Level Champs GoHighLevel Simplified Training May 31, 2025 Home Base Connect Managing Go High Level as a Whole June 09, 2025