Irish Nicole Reyes

IRISH NICOLE REYES Motivated and results-driven professional with more than 5 years of experience in BPO industry. Seeking to leverage expertise in Order Entry, Virtual Assistance, Collections Specialist and Customer service. Adept at Email Management and Order Processing, with a proven track record of Customer Satisfaction. Making sure that goal on hand will be completed on a timely manner and with client satisfaction. Work experience Sales Support and Order Entry Specialist Personal Address 12348 Sineguelas St. Homesite Dau 2010 mabalacat Phone number- Office Beacon Apr 2023 - Present Efficiently manage customer orders, process order entries, and ensure timely delivery of products. Collaborate with the sales team to provide administrative support, resolve order discrepancies, and enhance customer satisfaction. Maintain accurate records of orders and inventory, while consistently providing exceptional customer service to meet client needs and expectations. Email- Customer Service and Collections Specialist Gender Female Languages Handled customer inquiries, provided solutions to billing issues, and ensured timely collections of overdue accounts. Delivered excellent customer service while maintaining a strong focus on resolving payment disputes and reducing delinquency rates. Developed and maintained positive relationships with clients, ensuring continued business partnerships. English Sales and Service Representative Iqor Kabraso/Sumisho Motor Finance, San Fernando City Pampanga Oct 2019 - Mar 2023 Nov 2016 - Jun 2018 Provided outstanding customer service by assisting clients with product selections, processing orders, and resolving concerns. Promoted sales and actively sought out opportunities to upsell products to meet customer needs. Demonstrated a strong understanding of the company's offerings, helping customers make informed purchasing decisions. Fastfood Cashier Chowking, San Fernando City Pampanga Nov 2015 - Apr 2016 Operated the cash register, processed transactions, and provided prompt, friendly service to customers in a fast‑paced environment. Ensured accurate order entries and maintained cleanliness at the front of the store. Worked closely with team members to ensure customer satisfaction and smooth daily operations. Education and Qualifications Office Information System AMA Computer College Secondary Saint Andrew's Archdiocesan School of Candaba 2014 - 2016 2010 - 2014 References Kirsten Marie Ramos- Kathleen Erika Manuel- Skills Microsoft Office Data Entry Teleperformace Office Beacon Order Processing Customer Service Order Management Email Management Collections CRM Salesforce