IRISH MHAE R. ARCIPE
M.L. Quezon St., Maguikay, Mandaue City, Cebu 6014
Contact Number: 0977 – 450 - 5257
Email address:-
EDUCATION
College
University of San Carlos
Bachelor of Science in Information and Communications Technology (2010 – 2014)
WORK EXPERIENCE
Customer Care Senior Specialist (Verizon FiOS)
Xerox Business Services Philippines Inc. / Conduent Philippines Inc.
7th Floor Skyrise Alpha Bldg., Cebu Business Park, Cebu City
August 2016 – February 2017
Cater to customers queries in regards with their billing and account related-issues. Focuses more on
customer account renewals and recommends best bundles and packages when it comes to their internet,
television, and telephone needs. Also, works hand in hand with technician-dispatch team with regard to the
scheduling of customers’ internet, television, and telephone installation and repair either for new, old and
upgraded accounts.
Customer Service Representative (Sprint – Postpaid Account)
The Results Companies
One World, Mactan Newtown, Lapu-Lapu City
June 2015 – February 2016
Acts as front liner of the company to the customers and sometimes even to clients. Take and make
calls to answer customer inquiries and concerns. Give detailed explanation to billing statements and step-bystep procedure on basic phone troubleshooting and activation. Also, pitches additional services to customers in
relation with their phone problems which leads to a sale opportunity.
Back Office and Inbound Customer Service Representative (Lloyds Banking Group)
Firstsource Solutions Limited
Skyrise 1, Asia Town IT Park, Lahug Cebu City
November 2013 – May 2015
(Nov 2013 to May 2014 acts as a back office associate)
Processes consent to lease to customer’s mortgages. Sends appropriate letter and approval for
agreement such as letting their property for a specific period of time.
(June 2014 to July 2014 acts as Quality Analyst)
As we handed over our back office line of business to Mumbai, I was one of the chosen agents to act as
the quality analyst to them, to make sure that the new colleagues delivers correct process and
procedures and provide proper training regarding the process.
(August 2014 to May 2015 acts as an inbound customer associate)
Manage mortgage accounts of customers. Answers general enquiries of the customers such as,
remaining balance and/or term, interest rates, and sends out statement request regarding the
mortgage. Also, processes payments thru direct debit.
OJT - SEO Specialist (Rankings and AdWords)
Smart Traffic Co.
9th Floor Metrobank Bldg., Osmena Blvd, Cebu City
March 2013 – October 2013
Support employees by getting the rankings of specific sites through the keywords they preferred in
search engines such as Google, Bing, and Yahoo and generates summary reports on a daily, weekly, and
monthly basis depending on the clients’ contracts. Also, suggest keywords thru AdWords and creates temporary
proposals to clients based on the suggested keywords and rankings.
Outbound and Inbound Customer Support Representative (Lead Performance & Cupid PLC)
Taking You Forward Inc.
P. Remedio St., Bluebade Interactive Banilad, Mandaue City
November 2011 – March 2013
Accept incoming calls from subscribers/members of dating websites to offer and provide basic freebies,
or discounts to save and retain them on the account. Make outbound calls to private homes to ask simple
questions regarding market research on their electricity providers.
Outbound Customer Service Representative (PetCare Rx)
LWS Media Philippines Inc.
Skyrise 2, Asia Town IT Park, Lahug Cebu City
July 2011 – October 2011
Make outgoing calls to veterinarian’s clinic to verify and inquire orders from the customers. Help the
customers for any issues regarding their orders (medications for their pets) and seek approval from their
veterinarian’s clinic for it to be dispensed.
Customer Service Representative (Straighttalk Account)
Qualfon Philippines Inc.
Skyrise 3, Asia Town IT Park, Lahug Cebu City
May 2010 – May 2011
Acts as front liner of the company to the customers and sometimes even to clients. Take and make
calls to answer customer inquiries and problems. Give detailed explanation to billing statements and step-bystep procedure on basic phone troubleshooting and activation.
SKILLS
operates Microsoft Office Applications
knows basic programming, Adobe Applications, and Web Applications
knows computer formatting, configuration, installation and basic networking
CHARACTER REFERENCES
Available upon request.
