Irish M. Malasa
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SCHOLASTIC RECORD
Bachelor of Secondary Education, Major in Biology
Bicol University
Legazpi City
WORK EXPERIENCE
PSG Global Solutions: May 2021 – Present
14th Floor, 6805 Multinational Bancorporation Centre Ayala Avenue, Makati City
Coordinator
Involves proficient typing and transcription, organizational and time management abilities, administrative skills, accuracy and attention to detail, and multitasking
Preparing and sorting documents for data entry and VMS entry
Entering job orders and updating necessary information such as bill rate, no rates, profession, specialty
Entering data/job order entry into database checking to ensure the accuracy of the data that has been inputted
Senior Recruiter
Source suitable applicants by researching job boards, applicant tracking systems, company websites, etc.
Recruits passive candidates through phone calls, emails, and general relationship-building.
Conducts pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements.
Organize and keeping of candidates’ files, tracking their activities, opportunities, and references.
Maintains a record of candidates sourced through the SS Tracker.
Creates end-of-day reports of productivity and results.
IQOR Santa Rosa: August 2020- January 2021
Ground Floor, The Core, SM City Santa Rosa, Santa Rosa, Laguna
Supervisor Operations
Handled a team and was responsible for preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with service and products.
Ensured agents understand and comply with all call center objectives, performance standards and policies.
Monitoring and evaluating agent performance, providing learning or coaching opportunities and taking corrective action, if necessary.
Drives continuous improvement through trend reporting analysis and metric management.
Offered new ideas and suggestions for improvement.
Conferred with reporting manager on complex or unusual situations.
IQOR Santa Rosa: July 2018- August 2020
Ground Floor, The Core, SM City Santa Rosa, Santa Rosa, Laguna
Customer Service Representative
Handled all incoming calls and performed outbound calls when needed.
Provided updates and answered all account inquiries.
Checked order status and processed replacement devices for the customers.
Processed payments and discussed bill disputes with customers.
Provided support to other teammates and served as an SME and CRE.
Teletech Santa Rosa: August 2012 - July 2018
Santa Rosa Market Robinsons, Old National Hi-way, Santa Rosa, 4026, Laguna
Customer Service Representative
Handled all incoming calls and performed outbound calls when needed.
Provided updates and answered all inquiries.
Answered technical support inquiries and performed basic troubleshooting.
San Geronimo Emiliani School: June 2010 - March 2012
Our Lady of De Guia St, San Pedro, 4023, Laguna
High School Teacher
Handled an advisory class.
Taught General Science subject to first-year students and Biology subject to second-year students.
SKILLS
Customer Service
Leadership
Computer Skills
Microsoft Office (Word, Excel, PowerPoint)
Active Listening
Communication Skills
Time Management Skills
Attention to Detail
Multitasking Skills
Being Target Driven
