IRIS LAPITAN
CUSTOMER SERVICE REPRESENTATIVE
PROFILE
Customer service oriented and results
driven individual with nine years of
experience in a call center settings.
Worked as a remote proctor. Equipped
with effective problem solving and
multitasking skills. Adept at utilizing
different computer productivity
software. Having the ability to handle
complex tasks, I bring my years of
experience to working efficiently and
developing opportunities that further
establish organizational goals.
PROFESSIONAL
SKILLS
Data entry and processing
Customer support
Chat support
Phone support
Technical support
Digital marketing
Content writer
Remote assistant
Calendar management
Research
EXPERIENCE
PSI Davao Services, Inc - Remote Proctor
MAY 2016 - MAR 2020
Performed candidate verification to ensure accurate information
Initiated exam administration and close monitoring of
candidates
Assisted test takers with technology and exam related issues
Assured adherence to the exam rules
Reported incident occurred during the exam in a prescribed
format
Answered pre-exam inquiries as a live chat support specialist
Just Simpy Outsourcing - Digital Marketer
MAR 2016 - APR 2016
Developed calendar for content sharing
Updated client's social media pages
Assisted in developing social media marketing plans
Interacted with customers via social media platform
Scheduled social media status updates to be published
Developed contest to promote business or product
Checked google analytics trend
Worked as SEO
Initiated email marketing
Conducted research for prospect clients
Assisted customers with their questions or concerns on social
media
Conducted case studies of projects or clients
Created blog content based on a keyword strategy
Offsourcing Phils, Inc. - Retention Specialist
NOV 2014 - APR 2015
Answered inbound calls to provide product information inquiry
Assisted callers on how to process an order online
Resolved customers’ issue about order concern and delivery
Retained customer from cancelling their account
VXI Global Holdings, BV Phils - Sales and billing
Specialist
MAY 2012 - SEP 2014
Provided callers with information on wireless, tv, and internet
promotions
Generated tickets for problems that cannot be resolved over
the phone
Made sales calls for possible new customers
Provided clients with information regarding company’s offered
services
Answered customers with their billing inquiry
Updated client information and follow up on subscriptions
Escalated priority issues and produce call logs
Assisted customer on how to make payment arrangement to
avoid service interruption
SOFTWARE
SKILLS
Google Docs
Google Sheet
MS Excel
Zoho
Zendesk
CRM
Livechat
AWS
eBay
Shopify
Aliexpress
Canva
CONTACT
--57 San Nicolas Vill.
Matina Aplaya Davao City
REFERENCE
Jan Arifin Pepito
Team Lead -PSI Davao Inc
--Rechelle dela Cruz
Virtual Assistant /ESL Teacher
--
Cyber City Davao Teleservices Inc. - Customer
Service Representative
DEC 2010 - MAY 2012
Processed orders and up-selling other products we offer
Answered inbound calls to provide product information,
order status and shipping inquiries.
Do outbound calls to follow up backorder items
Resolved customers’ issue about order concern and
delivery
Retained customer from cancelling their order
Notated information on customer's account for track
record
Gawad Kalinga Foundation Incorporation Partnership Coordinator
SEPT 2006 - MAY 2010
Assisted in recruiting and retaining local and foreign volunteers
Maintained optimistic volunteer relationships
Acted as an organizer and responsible for special events or
programs
Sent progress report update to sponsors of their donations
Assisted in dynamic community building activities with both
benefactors and beneficiaries
Vegafria Law Office - Secretary
AUG 2005 - OCT 2005
Maintained and updated attorney's calendar to schedule
appointments
Initiated and maintained communication with clients
Assisted in preparing legal documents
Sent end of day task reports
EDUCATION
AMA COMPUTER COLLEGE OF DAVAO-
Bachelor of Science in Information Technology
AMA COMPUTER LEARNING CENTER-
Computer System and Network Technology
