Iris Lapitan

I am a customer service expert with over 10 years of experience in a fast paced BPO industry. I also worked as a sales, retention and a technical support via chat, email and over the phone. Before that job, I worked as an SEO, content and product description writer for an independent contractor. I've worked with different clients and customers and have acquired the following skills:

• Excellent phone manner, customer service, and communication skills

• Attention to detail and high degree of accuracy 

• Problem solving and interpersonal skills

As a detail oriented and organized professional, I take pride in completing assignments on time and with accuracy. The skills I have helped both clients and their customers increase their customer satisfaction and sales rate and I would love the opportunity to transfer these skills to your company.