Irene Zalavarria

Irene Zalavarria Remote Administrative & Data Support Specialist Profile Detail-oriented and adaptable IT professional with over 10 years of remote and freelance experience across quality assurance, data management, team leadership, and administrative support. Skilled in tools like Excel, Google Sheets, Formstack, Knack, and Canva to develop reporting systems, templates, and visual content. Adept at cross-functional collaboration, training team members, and managing end-to-end operational processes. Committed to continuous improvement, effective communication, and meeting diverse client needs with professionalism and efficiency. Skills Data & Reporting: Platforms & Tools: Excel Google Sheets Data Visualization Data Entry Data Manipulation Formstack Knack Canva Adobe Photoshop Airtasker Soft Skills Research, QA Review Email Correspondence Problem Solving SOP Creation Experience Jul 2022 – Mar 2024 Team Lead Human Experience - Australia Mentored new QA and Allocation Coordinators, providing system training and workflow guidance Led a large-scale mystery shopping project and collaborated closely with management Maintained and built mystery shopping report templates and dashboards using Formstack, Google Sheets, Knack Created SOPs for operational consistency across various tasks Reviewed and validated data integration from Formstack to Google Sheets to ensure accuracy and reliability of client-facing data visualizations. Dec 2019 – Jun 2022 QA and Allocations Coordinator Human Experience - Australia Ensured report narrative consistency, formatting accuracy, and data integrity Managed communications with shoppers, advertised tasks, and tracked completion timelines Oversaw payment processing, built reporting tools, and created social media content via Canva - - Ormoc City, Leyte, Philippines 6541 Irene Zalavarria Remote Administrative & Data Support Specialist Experience Sep 2018 – Oct 2021 Image Editor DecoArt / ART247 – Finland Edited and staged abstract art in virtual rooms using Photoshop, adjusting per client specs Jul 2019 – Aug 2020 Data Entry Specialist All Vacation Dreams – USA Managed property listings and data updates on Booking.com Nov 2018 – Jul 2019 Transcriber Mediterranean Language Services – Turkey Transcribed short audio clips into a structured system Jul 2016 – Sep 2018 Admin & Business Owner 2014 Creative Nebula Inc – Philippines Managed government documentation, finances, inventory, and QA for materials and products Aug 2014 – Jun 2016 Admin Assistant Private Client - Philippines Supported marketing company operations: invoices, website/blog (WordPress), email campaigns (Photoshop), and analytics (Google & social) Mar 2011 – Aug 2014 Data Entry Specialist Zvents - USA Maintained event listings and ensured data cleanliness May 2010 – Feb 2011 Customer Service Representative APAC Customer Services – Philippines Assisted SiriusXM clients with sales, billing, and support Education Bachelor of Science in Information Technology Eastern Visayas State University 2006 - 2010 * * Currently upskilling in: Data Analysis (Excel functions, Power BI basics, data visualization) - - Ormoc City, Leyte, Philippines 6541