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IRENE WAVINYA
Nairobi County, Kenya |- | ✉-
LinkedIn: linkedin.com/in/irene-mule-wavinya
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PROFESSIONAL SUMMARY
Proactive and detail-oriented General Virtual Assistant with proven experience in administrative
support, customer service, lead generation, and CRM management. Skilled in calendar and
inbox management, data entry, online research, and document preparation. Proficient in Google
Workspace, Microsoft Office Suite, Salesforce, and project management tools. Adept at
managing multiple tasks, communicating effectively, and delivering results in fast-paced remote
environments.
CORE COMPETENCIES
● Virtual Assistance & Administrative Support
● Calendar & Inbox Management (Google Calendar, Outlook)
● Data Entry & CRM Management (Salesforce, Trello)
● Lead Generation & Online Research
● Appointment Scheduling & Coordination
● Document Preparation & File Management
● Client Communication & Relationship Building
● Time Management & Multitasking
● Accuracy & High Attention to Detail
PROFESSIONAL EXPERIENCE
Telemarketer & Lead Generation Assistant
Realdata International – London, United Kingdom
Feb 2025 – Jun 2025
● Generated high-quality leads through calls, WhatsApp, and email outreach.
● Engaged and qualified prospects by identifying business needs and matching solutions.
● Scheduled appointments and coordinated with senior team members for follow-ups.
● Maintained accurate records in CRM systems and prepared status reports.
● Managed digital marketing materials and service presentations to clients.
Direct Sales Representative
Family Bank Limited – Nairobi County, Kenya
Sep 2021 – Jun 2024
● Managed and updated customer data in CRM systems.
● Handled client transactions, records, and compliance documentation.
● Provided sales support by processing orders and payments.
● Built and maintained strong client relationships to ensure satisfaction.
Business Development Officer
Manoti Kenya Limited – Nairobi County, Kenya
Jan 2020 – Aug 2020
● Conducted research to identify potential business opportunities.
● Maintained and updated client databases and CRM records.
● Prepared reports and presentations to support decision-making.
● Coordinated with sales and admin teams for smooth operations.
Customer Service Team Member
Baker's Inn – Nairobi County, Kenya
Jan 2019 – Dec 2019
● Managed customer inquiries and processed orders.
● Maintained customer records and resolved service-related issues.
● Ensured timely delivery and high customer satisfaction.
EDUCATION & CERTIFICATIONS
● Bachelor of Commerce (Finance) – Kenyatta University, 2019
● Virtual Assistant Certification – ALX Virtual Assistant Program, 2025
TECHNICAL SKILLS
● CRM: Salesforce, Trello
● Productivity: Google Workspace (Docs, Sheets, Slides, Calendar, Drive), Microsoft
Office Suite
● Communication: Zoom, Slack, Email Management Tools
● File Management & Online Scheduling Tools
LANGUAGES
● English – Fluent
● Swahili – Native
ACHIEVEMENTS
● Completed ALX Virtual Assistant Program with distinction.
● Boosted qualified lead pipeline at Realdata by implementing targeted outreach
strategies.
● Recognized for excellence in customer service and CRM data accuracy.
