Irene Mule

I am a proactive and detail-oriented general virtual assistant with hands-on experience in administrative support, customer service, lead generation, and CRM management. Over the years, I have worked in different industries, which has helped me build a versatile skill set and the ability to adapt quickly to new tasks and environments.

In my most recent role as a telemarketer & lead generation assistant at Realdata International, I was responsible for generating high-quality leads through calls, WhatsApp, and email outreach. I engaged prospects, asked the right questions to understand their business needs, and matched them with solutions that could help. I also scheduled appointments, maintained accurate CRM records, prepared reports, and managed digital marketing materials. This experience strengthened my ability to combine research, communication, and organization to deliver results.

Previously, I worked as a Direct Sales Representative at Family Bank Limited, where I handled customer data management in CRM systems, processed client transactions, and supported the sales process by ensuring orders and payments were completed smoothly. A big part of my role was building and maintaining strong client relationships, which helped me develop excellent communication and problem-solving skills.

As a business development officer at Manoti Kenya Limited, I focused on research and identifying new business opportunities. I maintained client databases, prepared reports and presentations, and coordinated with different teams to support operations. Earlier in my career, I worked as a customer service team member at Baker’s Inn, where I managed inquiries, processed orders, and resolved service-related issues, ensuring customers always had a positive experience.

I hold a Bachelor of Commerce in Finance from Kenyatta University and recently completed the ALX Virtual Assistant Program with distinction. This training sharpened my virtual assistant skills and equipped me with modern tools and practices for working in remote environments.

I am proficient in tools such as Google Workspace, Microsoft Office Suite, Salesforce, Trello, Zoom, and Slack, and I am confident in handling tasks like calendar and inbox management, appointment scheduling, online research, data entry, document preparation, and client communication.

One of my biggest achievements was boosting the qualified lead pipeline at Realdata through targeted outreach strategies. I have also been recognized for maintaining accurate CRM data and providing excellent customer service.

Fluent in both English and Swahili, I bring strong communication skills, attention to detail, and a commitment to helping clients stay organized, efficient, and focused on their priorities.