IRA
RAHMAWATI
PROFESSIONAL
SKILLS
Email handling
Chat Handling
Basic Photo/Video Editing
LiveChat Agent
Data Entry
Fast Typing
Web Research
EXPERIENCED CUSTOMER SERVICE
REPRESENTATIVE
VIRTUAL ASSISTANT
ABOUT
I am an experienced customer service representative seeking a full-time
position in the field of customer service and virtual assistance, where I can
apply my knowledge and skills for continuous improvement.
WORK EXPERIENCE
VIRTUAL ASSISTANT
FAMILIAR WITH:
ManyChat, Gmail, Facebook
Messenger, BigCommerce,
OrderDesk, Shopify, Canva, MOVAVI,
Yotpo, Judge Review, Stamped.io,
Google Suite, MS word/Excel/PPT,
TTMessenger, Trainual, ASANA,
SLACK, DeepL, Grammarly
PERSONAL SKILLS
Good attention to details
Digitally savvy and a tech enthusiast
Willing to learn new things
Good analytical skill
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
Champion Outreach| Jan 2020 - Present
Finding articles with different niches
Translate the articles from 1 language to another using some tools
Collecting some data and sending negotiation emails
QUALITY LEADER
Belle Fever | May 2019 - Mar 2020
Making sure everything in the company running well and excellent
Quality check the service we provide to customer is an exceptional
customer service
Making sure we deliver an excellent product quality
CUSTOMER SERVICE
Belle Fever | May 2016 - Mar 2020
Assisting customers through Email/ManyChat/Facebook
Messenger/Instagram/Facebook Group
Handling reviews left by customers, publishing the positive one and
assisting the one with negative review and ensuring they have a
pleasant experience with us (Yotpo, Stamped and Judge Review)
EDUCATION
BACHELOR DEGREE, MAJOR IN ENGLISH EDUCATION AND TEACHING
STKIP PGRI Jombang| 2010 - 2015
GPA 3.8
CERTIFICATION
Level 1 - Public Speaking - Innovation Planning
Toastmaster International | October 2019
