Ira Mae Ultado

Ira Mae Ultado 📞 - | ✉️-🔗 linkedin.com/in/iultado PROFESSIONAL SUMMARY Highly organized and detail-oriented Virtual Assistant with over 4 years of experience in providing executivelevel support, project coordination, client communication, and operational assistance. Skilled in managing schedules, email inboxes, documentation, and tools like Google Workspace, Microsoft Office, Notion, Monday.com, and Calendly. Adept at multitasking in fast-paced remote environments, maintaining confidentiality, and anticipating executive needs to ensure seamless day-to-day operations. CORE COMPETENCIES Calendar & Email Management Administrative Support & Documentation Task & Workflow Coordination Meeting Minutes & Follow-ups CRM & Data Entry Professional Communication Process Optimization Discretion & Confidentiality Social Media Scheduling Executive Assistance (Remote) TOOLS & PLATFORMS Communication & Scheduling: Gmail, Outlook, Google Calendar, Calendly Document Management: Google Docs/Sheets, Microsoft Office Suite Project Management: Notion, Monday.com, Clockify Design & Editing: Canva, Adobe, PicsArt, Online PDF Editors CRM & Marketing: GoHighLevel, Meta Business Suite, Facebook Ads Manager Video & Collaboration: Loom, Zoom, Google Meet E-commerce Tools (if needed): Shopify, Lazada, Shopee PROFESSIONAL EXPERIENCE Synagie Inc. Virtual Assistant – (Part-time) Mar 2022 – Present Delivered support through calls, chats, reviews, and social media Handled customer escalations, service recovery plans, and database updates Ensured customer satisfaction by guiding users on features and providing fast resolutions Maintained communication records to support internal reporting and service improvement ML ECOM OPERATIONS B.V. Shopify Product Lister – (Part-time) List products on Shopify with attention to detail and SEO optimization Write compelling and keyword-rich product titles and descriptions Organize and categorize products to enhance store navigation Upload and adjust product images for consistency and quality Ensure all listings meet the client's branding and formatting standards June 2025 – Present Mabekra Virtual Assistant Nov 2024 – July 2025 Provides general and admin support, maintaining tracking documents and internal systems Assists in Shopify operations and internal task organization Supports with online file organization and data entry for reporting Coordinates time-sensitive tasks and follows up on deadlines Techpi Construction, Inc. Nov 2018 – Mar 2022 Office Staff Maintained communication between departments and coordinated document requirements Managed contracts and purchase orders, ensuring supply availability JCAM Outsourcing Co. Call Center Representative Handled inbound/outbound calls and live chats Tracked interactions and ensured service levels were met Jul 2018 – Sept 2018 EDUCATION CERTIFICATIONS Bachelor of Science in Industrial Technology – Computer Technology Southern Luzon State University – Tiaong Campus | 2011 – 2015 Certifications (Professional Level) March 2019 Microsoft Digital Literacy (TESDA) February 2024