Ira Mae Ultado

I am a highly organized and detail-oriented Virtual Assistant with solid experience in customer support, e-commerce management, and administrative assistance. Over the years, I have worked with businesses across different industries, specializing in Shopify, Lazada, and Shopee platforms in regions such as Singapore, Malaysia, and Thailand. My primary focus has always been to deliver excellent customer service, streamline workflows, and provide reliable support to help businesses grow.

In my previous roles, I handled customer inquiries, order processing, refunds, and dispute resolution, ensuring every client interaction was smooth and professional. I have also worked extensively on product listing, SEO optimization, image management, and category organization to enhance online visibility and improve customer shopping experience.

Alongside customer support, I am proficient in email and calendar management, data entry, and documentation, ensuring accuracy and timeliness in every task. I am also skilled in graphic design (Canva, PicsArt) and document editing (Adobe, Microsoft Office Suite, Google Workspace), which allows me to create visually engaging content and manage documents effectively.

I thrive in fast-paced environments where adaptability, attention to detail, and strong communication skills are essential. With experience in both call center and virtual assistant roles, I have developed the ability to manage multiple priorities, meet deadlines, and exceed expectations.

Key strengths I bring to every role include:

• Excellent customer service and communication skills
• Strong time management and organizational skills
• Proficiency in Shopify, Lazada, Shopee, and other e-commerce tools
• Experience with graphic design, content creation, and social media marketing
• Dependable and self-motivated, with the ability to work independently or in a team

My goal is to provide consistent, high-quality support that helps businesses save time, improve efficiency, and deliver exceptional customer experiences. I am committed to learning and adapting to new tools, systems, and processes to better serve my clients’ needs.

If you are looking for a dedicated, versatile, and results-driven virtual assistant, I would be glad to contribute my expertise to your team.