Ira Abellana

Ira G. Abellana 165 F. Jaca St. Barangay Inayawan, Cebu City, 6000-- Qualifications Summary Customer service representative with over three years of telelehone customer service, including Sales, technical support and customer care. Familiar with computer software and microsoft offices, conflict resolution and possess a positive attitude. Has an eye on every detail and can converse English fluently both oral and writing. Relevant Skills Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels. Flexible; able and willing to learn new things. Pursuade customers to listen to sales pitches and consider making “upsell” purchases. Personal Data Age : 23 years old Birthdate : January 01, 1994 Birthplace : Bacolod City, Negros Occidental Height : 5’3 Weight : 55, klg. Religion : Roman Catholic Civil Status : Single Dialect Spoken : English, Tagalog, Cebuano and Hiligaynon _____________________________________________________________________________________ Educational Background Tertiary Cebu Normal University Osmeña Boulevard, Cebu City Bachelor of Arts Major in English Literature 2010 (First Sem) University of San Jose – Recoletos N. Bacalso Ave. Basak, Pardo, Cebu City Bachelor of Elementary Education Major in Early Childhood Education - Preschool 2017 – To Present Secondary University of the Visayas, Pardo Branch A. Gabuya St. Pob. Pardo, Cebu City 2006 – 2010 Elementary Pardo Extension Elementary School Barangay Pardo, Poblacion, Cebu City 2000 – 2006 Work Experience Company Name: Sovran Corp Location : Engy Tech Building, Subangdako, Mandaue City, Cebu Position : Research Analyst Duration : May 2013 – 2017 Description : A person who prepares investigative reports on equity securities. The research conducted by the research analyst is in an effort to inquire, examine, find or revise facts, principles and theories. The report that this analyst prepares could include an analysis of equity securities of companies or industries. Company Name: Teleperformance Inc. Location : 3/F Insular Life Building, Cebu Business Park, Cebu City Position : Technical Support Representative / Team Leader Duration : January 2014 – January 2016 Description : Technical Support - Work in a fast-paced call centre environment to take incoming technical calls from customers. Listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues. Billing Support - Provide information about products and services, take orders, respond to customer complaints, and process returns. responsible for managing a team of agents. Team Leader - Ensuring individual agents are performing against targets, reviewing their performance and coaching/training them to do so. Company Name: Telstra Powered by Teletech Location : e. Bloc Building, IT Park , Lahug, Cebu City Position : Inbound Sales Representative / SME Duration : January 2016 – May 2017 Description : Sells a company's products such as Cable, Internet, Home line and Mobile Phone service. A list of Inbound Sales Representative duties includes taking phone calls, assisting customers, solving customer complaints, placing orders, scheduling appointments, and following up on outbound calls.