Ira Abellana

Customer Service Representative with over 3 years of Telephone Customer Service including Sales, Technical and Customer Care. Familiar with major customer service software, conflict resolution and possess a positive attitude. Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels. Highly organized, with great attention to details and follow through. Professional in appearance and strong work ethic. Proven ability to establish rapport with clients and exceed sales quotas. Computer skills includes the following; MS office, MS excel, MS powerpoint and some C language and java coding ability.