Innocent Osunu

Innocent Osunu- | LinkedIn Address (to be added later) | - Customer Service Representative Over 15+ years of Experience A professional with a proven track record in utilizing customer relationship management tools to resolve customer concerns. Skilled at scaling businesses to uncover larger opportunities and drive higher returns. Skills • CRM Tools (Salesforce, Zendesk) • Effective Communication • Business Development • Interpersonal & Emotional Intelligence • Project Management • Customer Success & Support • Problem Solving • Microsoft 365 & Google Workspace Experience CEO2020 - Present Bara Shoes • Drove 20% revenue growth by optimizing sales processes and enhancing customer experience. • Boosted customer satisfaction by 25% through a company-wide customer-first strategy. • Improved customer retention by 35% with targeted engagement and personalized initiatives. Manager 2008 - 2018 Winnie Class Hotels Limited • Expanded the customer base by 30% through strategic partnerships and referral-driven sales. • Increased repeat business by 25% with customer retention initiatives and personalized engagement. • Enhanced communication and satisfaction by 35% through CRM system implementation. Education Bachelors of Science in Applied Business Management Anticipated 2027 Brigham Young University- Idaho • Apply strategic decision-making principles to solve business challenges across diverse industries. • Manage business operations by integrating financial, marketing, and leadership functions. • Lead teams to drive outcomes through ethical, data-informed, and goal focused management. Certificate in Customer Service Excellence 2025 Kuzang Global Limited Develop and apply customer service excellence through professional standards, effective communication, service delivery and customer service best practices.