Innocent Osunu

Customer Service Experience

I have honed my customer service skills through my experience working in diverse roles, including my current position as a shoe maker and retailer at my own shop, as well as my previous role as a hotel staff member.

Shoe Making Shop Experience (5 years)

• Personalized Customer Service: I have built strong relationships with my customers by providing personalized service, understanding their specific shoe needs, and delivering high-quality products that meet their expectations.

• Product Knowledge: I have developed in-depth knowledge of shoe design, materials, and craftsmanship, enabling me to offer expert advice and guidance to customers.

• Issue Resolution: I have successfully resolved customer complaints and concerns, ensuring prompt and satisfactory solutions that maintain customer loyalty.

Hotel Experience (10 years)

• Frontline Customer Service: I interacted with guests from diverse backgrounds, providing warm and welcoming service, and responding to their needs in a timely and professional manner.

• Multitasking: I managed multiple tasks simultaneously, including handling guest requests, managing reservations, and maintaining a clean and organized front desk area.

• Teamwork: I collaborated with colleagues to ensure seamless service delivery, sharing knowledge and expertise to meet guest expectations.

Key Skills

• Excellent communication and interpersonal skills

• Strong product knowledge and ability to provide expert advice

• Effective issue resolution and problem-solving skills

• Ability to work in a fast-paced environment and multitask

• Strong teamwork and collaboration skills