Innocent Obiorah

Innocent Makuochukwu Obiorah Location: Lagos State, Nigeria | LinkedIn: https://bit.ly/4mG76rD | Portfolio: https://bit.ly/45NYxoO Professional Summary Passionate and results-driven professional with hands-on experience in Lead Generation, Customer Support, Administration, Email Management, Appointment Scheduling, and Project Management. Skilled in one-on-one coaching, online training, and class administration. Known for using top industry tools to generate quality leads, manage CRM systems, and deliver exceptional customer service that reduces churn and drives growth. Results Achieved With My Skills Customer Support ●​ Overcome objection to increase appointment booking by 25% ●​ Delivered fast and empathetic support that turned one customer into an advocate who introduced 6 new high-value clients. ●​ Introduced Trello for ticket and workflow tracking, saving the company significant time and boosting productivity. ●​ Improved SLA compliance by using snippets, macros, and timely escalations, while convincing customers to retain accounts via discounted subscriptions, freezing options, and cross-selling. Lead Generation ●​ Built high-quality lead lists that directly increased company sales. ●​ Introduced the idea of using Yelp for lead sourcing, which became one of the company’s most successful channels for attracting top prospects. Email Management ●​ Streamlined inboxes by creating filters, labels, and blocklists to reduce spam and organize messages into “Read,” “Follow-Up,” and “Awaiting Customer” categories. ●​ Improved team response times and ensured no important customer email was missed. Key Skills ●​ Hands-on expertise with CRM & Customer Support tools (Freshdesk, HubSpot,SalesForce, Zendesk,PipeDrive) to manage tickets, nurture leads, and build customer loyalty. ●​ Proficient in Project Management platforms (Monday.com, Trello, Nifty) for task tracking, milestone planning, and team collaboration. ●​ Experienced in Appointment Scheduling (Calendly, Picktime) and Email Management (filters, labels, priority inbox setup). ●​ Skilled in Lead Generation & Data Accuracy, with proven strategies to source high-quality prospects and increase conversions. ●​ Strong communication skills (verbal & written), active listening, problem-solving, and troubleshooting under pressure. ●​ Comfortable in training & coaching (one-on-one and group sessions) to onboard teams and improve digital tool adoption Work Experience Lead Generation & Customer Support Intern – GAO Tek Inc. | Remote | 2025 – Present ●​ Generated targeted B2B leads, improved data accuracy, and solved customer issues. ●​ Collaborated with global teams, ensuring seamless client communication. Coach & Trainer (Digital Tools & CRM) – Digital Witch Support Community | Remote | 2025 – Present ●​ Trained students on CRM tools, Appointment scheduling tools, and Project Management tools. ●​ Delivered one-on-one coaching and simplified digital processes. Virtual Assistant & Admin Support (Freelance) – Remote | 2025 – Present ●​ Managed emails, scheduling, and data entry, reducing client workload. ●​ Organized meetings across time zones and kept accurate records. Teacher / Class Admin – Private School, Lagos | 2021 – 2023 ●​ Taught, managed records, and built strong communication and organizational skills. Education & Certifications ●​ Google IT Support Professional Certificate (Coursera). ●​ TEFL/TESOL – in progress. ●​ Community Secondary School , Awka ,Anambra State (SSCE).