Innocent Obiorah

Innocent Makuochukwu Obiorah Location: | Email: | phone: | LinkedIn: https://bit.ly/4mG76rD | Portfolio: https://bit.ly/45NYxoO Professional Summary Passionate and results-driven professional with hands-on experience in Lead Generation, Customer Support, Administration, Email Management, Appointment Scheduling, Project Management, Data Entry, Calendar Management and Automation. Skilled in one-on-one coaching, online training, and class administration. Known for using top industry tools to generate quality leads, manage CRM systems, improve workflow, and deliver exceptional results in fully remote environments. Known for quick adaptability, problem solving and data accuracy. Results Achieved With My Skills Customer Support ●​ Overcome objection to increase appointment booking by 25% ●​ Delivered fast and empathetic support that turned one customer into an advocate who introduced 6 new high-value clients. ●​ Introduced Trello for ticket and workflow tracking, saving the company significant time and boosting productivity. ●​ Improved SLA compliance by using snippets, macros, and timely escalations, while convincing customers to retain accounts via discounted subscriptions, freezing options, and cross-selling. Lead Generation & Data Accuracy ●​ Maintained error free spreadsheets with data entry formatting, dropdowns, and automation ●​ Built high-quality lead lists that directly increased company sales. ●​ Introduced the idea of using Yelp for lead sourcing, which became one of the company’s most successful channels for attracting top prospects. Email Management ●​ Streamlined inboxes by creating filters, labels, and blocklists to reduce spam and organize messages into Read, Follow up, and Awaiting Customer categories. ●​ Improved team response times and ensured no important customer email was missed. Automation & Calendar Management ●​ Built HubSpot automation for recruitment and customer engagement (delays, branching, personalize replies) ●​ Designed automated reminders and follow up for interviews/ appointments, reducing no shows ●​ Streamline calendar management by syncing scheduling tools with project workflow Key Skills ●​ Hands-on expertise with CRM & Customer Support tools (Freshdesk, HubSpot,SalesForce, Zendesk,PipeDrive) to manage tickets, nurture leads, and build customer loyalty. ●​ Proficient in Project & Workflow management (Monday.com,ClickUp, Asana, Trello, Nifty) for task tracking, milestone planning, and team collaboration. ●​ Experienced in Appointment Scheduling, Calendar Management (Calendly, Picktime) and Email Management (filters, labels, priority inbox setup). ●​ Data entry and organization with Google Workspace & MS Office ●​ Automation expertise with HubSpot, Zapier, and workflow automations across CRM/ project tools ●​ Skilled in Lead Generation & Data Accuracy, with proven strategies to source high-quality prospects and increase conversions. ●​ Strong communication skills (verbal & written), active listening, problem-solving, and troubleshooting under pressure. ●​ Comfortable in training & coaching (one-on-one and group sessions) to onboard teams and improve digital tool adoption Work Experience Lead Generation & Customer Support Intern – GAO Tek Inc. | Remote | 2025 – Present ●​ Generated targeted B2B leads, improved data accuracy, and solved customer issues. ●​ Collaborated with global teams, ensuring seamless client communication. Coach & Trainer (Digital Tools & CRM) – Digital Witch Support Community | Remote | 2025 – Present ●​ Trained students on CRM tools, Appointment scheduling tools, and Project Management tools. ●​ Delivered one-on-one coaching and simplified digital processes. Virtual Assistant & Admin Support (Freelance) – Remote | 2025 – Present ●​ Managed emails, scheduling, and data entry, reducing client workload. ●​ Organized meetings across time zones and kept accurate records. Teacher / Class Admin – Private School, Lagos | 2021 – 2023 ●​ Taught, managed records, and built strong communication and organizational skills. Education & Certifications ●​ Google IT Support Professional Certificate (Coursera). ●​ TEFL/TESOL – in progress. ●​ Community Secondary School , Awka ,Anambra State (SSCE).