Ingrid Kingsly
📍 Nigeria | 🌍 Remote | ✉️- | ☎️ [-] |
💼 [LinkedIn https://www.linkedin.com/in/ingridkingsly]
Virtual Assistant | Sales Development Representative | Customer Support Specialist
Professional Summary
Dedicated Virtual Assistant and Sales Development Representative with a passion for
helping businesses grow through lead generation, CRM management, and customer
support. Experienced in cold calling, email outreach, and appointment setting, ensuring
smooth sales processes. Skilled in handling customer inquiries, managing administrative
tasks, and organizing workflows to keep businesses running efficiently. Known for being
detail-oriented, proactive, and excellent at building strong client relationships.
Key Skills & Strengths
✔ Virtual Assistance & Administrative Support
✔ Sales Development & Lead Generation
✔ CRM Management (HubSpot, Salesforce, ClickUp)
✔ Cold Calling & Email Outreach
✔ Customer Relationship Management (B2B & B2C)
✔ Market Research & Lead Qualification
✔ Appointment Scheduling & Follow-ups
✔ Sales Pipeline Management & Lead Nurturing
✔ Customer Support & Ticketing (Zendesk, Freshdesk)
Professional Experience
Virtual Assistant | Sales Development Representative
Freelance | Remote | Sept 2024 – present
● Conduct outbound cold calls, email outreach, and LinkedIn prospecting to connect
with potential clients.
● Manage and update CRM systems (HubSpot, Salesforce, ClickUp) to track leads and
keep the sales pipeline organized.
● Schedule sales meetings, follow-ups, and discovery calls, ensuring smooth
communication between prospects and the sales team.
● Provide administrative support, including email management, calendar coordination,
and data entry, to keep business operations running efficiently.
● Assist in customer service, responding to inquiries via email, phone, and chat to build
strong client relationships.
Virtual Assistant
Norland International| Lagos| Feb 2023–August 2024
● Helps stay on track by organizing their schedules, managing their inboxes, and making
sure deadlines are met.
● Coordinates travel and meetings, ensuring everything from flights to accommodations
was handled seamlessly.
● Supports research, data entry, and other admin tasks, saving them time to focus on their
business growth.
● Handles customer inquiries, resolved issues, and kept track of customer data to ensure
smooth operations.
Customer Support & Sales Assistant
InkWorld Skincare | Remote |Dec 2020- Dec 2022
● Handled customer inquiries and support requests across email, phone, and live chat,
ensuring quick and effective resolutions.
● Assisted in lead nurturing, order processing, and follow-ups, helping increase
customer retention and conversions.
● Conducted market research, identifying and engaging potential clients to support
business growth.
● Maintained strong customer relationships by providing personalized service and support.
Education & Certifications
B.Sc||Agricultural Science||Michael Okpara University of Agriculture Umudike Abia State
– 2016
✅ Sales & Lead Generation Certification
✅ Customer Service Training Certification
✅ Virtual Assistant Training
✅ Digital Witch IT Support Certification
Tools & Technology
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CRM Software: HubSpot, Salesforce, ClickUp, Monday.com
Sales & Lead Generation: LinkedIn Sales Navigator, Apollo.io, ZoomInfo
Customer Support & Ticketing: Zendesk, Freshdesk, Intercom, LiveChat
Productivity & Communication: Gmail, Outlook, Slack, Google Workspace
