Ingrid Gay Paclipan Rendora
Address: Blk 8 Lot 25 La Aldea Del Rio Lapu-Lapu City Philippines
Contact Numbers:-
Email:-and-Linkedin: https://ph.linkedin.com/pub/ingrid-gay-paclipan/39/141/a19
OBJECTIVE: To contribute to the success and profitability of the company through my effort,
expertise and experience.
SUMMARY:
Total of 10 years testing experience in IT industry which includes Software & Hardware
test. Experience includes manual and automated test execution.
Develop comprehensive test cases according to specifications.
Experienced in attending the scrums as part of the Agile Software Development
Methodology.
Good work ethics with excellent communication and interpersonal skills.
Able to work well in a team and individual environment with minimal supervision.
Had several trainings abroad and a US Visa Holder (B1/B2).
WORK EXPERIENCES AND RESPONSIBILITIES
Fault Coordinator
July 2016 – Present
Nokia Networks
Network Labs I.T Hub Quezon City Manila
Philippines
Company Profile: We are the world’s specialist in mobile broadband. From the first ever call on GSM,
to the first call on LTE, we operate at the forefront of each generation of mobile technology.
Responsibilities:
Fault input handling
Assigning fault to Scrum Master
Helping in problematic or escalated discussions related to fault.
Monitoring and verifying pronto correction time and notifies responsible if it gets close to deadline
(CC: Project Manager)
Keeping track of fault reported to OMS pronto groups and advise FM if the level is getting closer to
the target
Customer Fault monitoring
Supporting developers with fault handling
When fault is closed, verifying if all mandatory fields are correctly filled according to FM process
Providing FM process and Pronto Tool usage trainings
Developing and maintaining Fault Reports
Maintaining Pronto articles in wiki
Validating Change Notes and Fault Analysis
Validating Customer Responses
Maintaining Fault Checklist document
Updating OMS correction policy in Pronto Tool
Handling pre-analysis discussions with 3rd party testers
APO
R & D Engineer - Performance Test Engineer
April 2015 – June 2016
Nokia Networks
Network Labs I.T Hub Quezon City Manila
Philippines
Company Profile: We are the world’s specialist in mobile broadband. From the first ever call on GSM,
to the first call on LTE, we operate at the forefront of each generation of mobile technology.
Responsibilities:
Responsible for test design, test material preparation, test execution including cooperation with
development team to setup complex test environment in order to commence test execution.
Performs performance testing which includes load and stability testing with deeper
domain/customer knowledge.
Conducts a wide range of quality control tests and analyses to ensure that software meets or
exceeds specified standards and end-user-requirements.
Drafts, reviews and approves test plans and test cases to ensure alignment with standards and
IT strategy.
Creates test data files with valid and invalid records to thoroughly test program logic and verify
system flow.
Consults, supports and guides own team’s external interfaces.
Responsible for sharing knowledge in his/her expertise area.
Gives input to process development.
Development System Test Engineer - Performance Test Engr.
June 2013 – March 2015
TIETO Global Oy Philippines
8th Floor Cebu IT Tower Cebu Business Park Cebu City Philippines
Company Profile: TIETO has helped world-leading brands in the telecom industry turn ideas into
solutions for the past 30 years.
Responsibilities:
Responsible for test design, test material preparation, test execution including cooperation with
development team to setup complex test environment in order to commence test execution.
A task also includes reproducing SW defects that are rarely appeared.
Performs manual regression and performance testing with deeper domain/customer knowledge.
Conducts a wide range of quality control tests and analyses to ensure that software meets or
exceeds specified standards and end-user-requirements.
Drafts, reviews and approves test plans and test cases to ensure alignment with standards and
IT strategy.
Creates test data files with valid and invalid records to thoroughly test program logic and verify
system flow.
Ensures that system tests are successfully completed and documented to all known defects are
resolved.
Identifies, recommends and implements changes to enhance the effectiveness of software
quality assurance strategies.
Contributes in regression testing. Helps in identifying performance bottlenecks and providing
appropriate solution.
Develops reviews and approves quality assurance and testing policies, standards and
procedures.
Test Domain Responsible
June 2012- June 2013
TIETO Global Oy Philippines
8th Floor Cebu IT Tower Cebu Business Park Cebu City Philippines
Company Profile: TIETO has helped world-leading brands in the telecom industry turn ideas into
solutions for the past 30 years.
Responsibilities:
Develops reviews and approves quality assurance and testing policies, standards and
procedures.
Leads or coordinates test with regards to planning, resourcing, progress reporting,
troubleshooting and team management.
Monitors performance and recommends schedule changes or resource additions.
Provides timely and accurate information and status updates to Project Management and/or
other stakeholders.
Identifies initiates and drives performance testing solutions
Development System Test Engineer - Functional Test Engr.
March 2012 – June 2013
TIETO Global Oy Philippines
8th Floor Cebu IT Tower Cebu Business Park Cebu City Philippines
Company Profile: TIETO has helped world-leading brands in the telecom industry turn ideas into
solutions for the past 30 years.
Responsibilities:
Responsible for test design, test material preparation, test execution including cooperation with
development team to setup complex test environment in order to commence test execution.
A task also includes reproducing SW defects that are rarely appeared.
Performs manual regression with deeper domain/customer knowledge.
Find and report bugs found during testing thru the bug tracking tool.
Conducts a wide range of quality control tests and analyses to ensure that software meets or
exceeds specified standards and end-user-requirements.
Drafts, reviews and approves test plans and test cases to ensure alignment with standards and
IT strategy.
Creates test data files with valid and invalid records to thoroughly test program logic and verify
system flow.
Ensures that system tests are successfully completed and documented to all known defects are
resolved.
Identifies, recommends and implements changes to enhance the effectiveness of software
quality assurance strategies.
.
Senior Software Tester
December 2007 – March 2012
NCR Cebu Development Center Inc.
7th Flr eBloc 1 Tower Cebu IT Park Apas Lahug Cebu City Philippines
Company Profile: NCR Corporation is a leading global IT business solutions company with world-class
offering in the areas of Financial Service, Retail, Travel, Hospitality, Gaming, Entertainment and other
industries enhance their customer interactions across all channels: online, mobile, kiosk, ATM, Self Serv
Checkout Terminal and more.
Responsibilities:
Analyzing functional implementation specs for completeness and testability.
Write test cases, test plans and run complete manual testing of test scenarios for each of
the projects according to customer’s specification.
In charge of integration testing developed software against specified requirements.
Execute all quality assurance strategies and techniques to ensure that product passes
through thorough and comprehensive quality review and standard compliance.
Identify problems and resolve them with the development team from an end users
perspective.
Provide regular comprehensive reports of task accomplishments and roadblocks to team
leader and manager.
Identifying and logging test failures using STAR (Solutions for Technical Action Requests)
and JIRA tools.
Performing peer reviews and estimates.
Comprehensively provide useful and standard documentation procedures to the issue or bug
report, to the setup and installation and to any software updates.
Maintain positive working and interpersonal relationships with team members and other
team’s.
Customers/Projects worked:
Carrefour (Spain), QuickChek (New Jersey), Pilot Oil Travel Center (Tennessee), Kmart
(Australia), Tesco (Poland), Tesco (Czech), Bindawood ( Saudi Arabia), FSSI (New Zealand)
and IKEA (Canada), Russian AS@R (Russia), Uakari (Italy)
.
Technical Staff - System Tester
February 26, 2006 – December 10, 2007
Nozomi Fortune Services Inc. ( Assigned at Lexmark Research and Development Corp.)
Innove Plaza, Cebu Business Park, Cebu City, Philippines
Company Profile: Lexmark is a global developer, manufacturer and supplier of printing solutions and
products, including laser, inkjet, and dot matrix printers and associated supplies for the office and home
markets.)
Responsibilities:
Studies and familiarizes oneself with project rules, specifications, and updates of the
assigned project/s.
To test printer and manage or perform all test cases.
Test new Lexmark product driver version for a bug.
Submits a report for the weekly status of the functionality for the new driver and firmware
version for new Lexmark product.
Study the specifications of the software driver.
Reproduce the steps that were done to elicit the suspected errors when asked by the
developer.
Applications / Languages / Skills
Scripting Language / Web Technologies
Bash - basic
MySQL - intermediate
XML – basic
HTTPS
FTP
Applications / Operating System
MS Office Applications
Bug Tracking Tool such as Clearquest, STAR, JIRA & Nokia Prontol Tool.
Windows OS
Linux
Testing Methodologies
Waterfall
Agile
Testing Experience
Manual Testing
Localization Testing ( testing in different languages)
Regression Testing
Integration Testing
Functional Testing
Load Testing
Stability Testing
BlackBox Testing
Test Planning
Test Case Creation using HP Quality Center
SEMINARS AND TRAINING ATTENDED
SSCO Training
August – November 2009
NCR Corporation
Duluth , Georgia
SSCO Training
February – March 2010
NCR Corporation
Duluth, Georgia
KAIZEN (Continuous Improvement – Yellow Belt)
May 9 – 12, 2010
Certified as Yellow Belt in Continuous Improvement Process in NCR
SCRUM Training
April 11, 2013
Conducted by : Gohar Saleem
Performance and Stability Test Training
June- August 2013
Tieto
Szczecin Poland
Cloud Seminar
Nokia Networks
September 2015
ISTQB Foundation Online Course
Nokia Networks
EDUCATIONAL BACKGROUND
Bachelor of Science in Computer Engineering
Cebu Institute of Technology (CIT)
N. Bacalso Avenue, Cebu City
October 2005
Character References
Maria Emmalie Galeon
I & V APO
Nokia Networks- /-
Daproso Jarina
Program Manager
Nokia Networks- /-
2000 – 2005
Jonathan Canillo
Project Manager
Nokia Networks-
Manolito Ligan
Test Engineer
NCR Cebu Development Center-
Wojciech Kozielski
Project Manager
Tieto Poland
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