Ines Capidos

INES CAPIDOS 📍Philippines | 📧-| 📞- 💼 Virtual Executive Assistant | Customer Success Specialist | Team Lead 🌐 Open to Long-Term Remote Opportunities SUMMARY Reliable and resourceful professional with over six years of hands-on experience in customer service, executive support, and team supervision. I specialize in streamlining processes, maintaining client satisfaction, and supporting operations across various industries. With strong communication skills and a keen eye for detail, I’m known for staying organized, thinking ahead, and handling tasks with minimal supervision. My approach blends professionalism with adaptability— always aiming to deliver meaningful results in a fast-paced environment. Clever Digital Marketing Executive Assistant Nov. 2023 – Present WORK EXPERIENCE Managed the executive's calendar, scheduled meetings, and coordinated appointments across multiple time zones. Responded promptly to emails, flagged priority messages, and drafted correspondence on behalf of the executive. Coordinated domestic and international travel arrangements, including flights, accommodations, and itineraries. Maintained confidentiality while handling sensitive company and client information. Acted as a liaison between the executive and internal teams, clients, vendors, and external partners. Organized digital files and maintained internal documentation using Google Workspace and Asana. Managed project timelines and ensured deadlines were met by coordinating with different departments. Handled invoice tracking, vendor billing, and procurement of office or marketing tools Permalink Support Services Housing Virtual Assistant: Nov. 2022 – Feb. 2025 Handled property listings and updates across platforms. Scheduled appointments and coordinated property viewings. Maintained CRM systems and tracked client inquiries. Managed administrative files, records, and client communications. ReferralCandy Remote Customer Success Manager : Oct. 2022 - Feb. 2024 Oversaw merchant accounts to optimize campaign performance. Led onboarding efforts and ensured proper setup of new accounts. Delivered timely support while maintaining service quality standards. INES CAPIDOS 📍Philippines | 📧-| 📞- 💼 Virtual Executive Assistant | Customer Success Specialist | Team Lead 🌐 Open to Long-Term Remote Opportunities FGC+ Team Leader: Mar. 2019 - Mar 2022 WORK EXPERIENCE Supervised a team of support agents and managed escalations. Monitored KPIs and provided coaching for continuous improvement. Promoted teamwork and timely issue resolution. FGC+ Account Specialist : Oct. 2018 - March 2019 Executed account updates and resolved customer concerns. Participated in testing and quality assurance procedures. Ensured adherence to company policies and service protocols TOOLS & TECHNOLOGIES COMPETENCIES / WORK ETHIC PROFESSIONAL SKILLS Project Management: Asana, Trello, Notion Scheduling Tools: Calendly, Google Calendar Team Communication: Slack, Zoom File Management: Dropbox, Google Drive Productivity Suites: GSuite, Microsoft 365 Writing & AI Tools: Grammarly, Gemini, ChatGPT CRM & Support Platforms: Freshdesk, Hubspot, Kustomer, SugarCRM, Bitrix Telephony & Support: Aircall E-commerce: Shopify Hard-Working and Reliable Detail-Oriented Goal-Focused Calm and Composed Under Pressure Strong Communication Skills Adaptive and Self-Motivated Tech-Savvy Organized and Results-Driven Discreet and Trustworthy Collaborative by Nature Executive & Admin Support Customer Relationship Management Scheduling & Calendar Coordination Email & Chat Communication Team Supervision & Coaching Client Onboarding & Retention Escalation Handling Task Prioritization & Time Management CRM & Lead Management Process Improvement