Ines Capidos

Need reliable support with customer service and admin tasks? I’ve got you covered—efficient, professional, and dependable.

With over five years of experience in customer support, executive assistance, and operations, I help businesses like yours transform challenges into opportunities for exceptional service and lasting client satisfaction. My mission is simple: to prioritize your customers and streamline your operations so you can focus on growth.

Customer Support Excellence

I handle inquiries, resolve issues promptly, and ensure smooth, positive experiences across all touchpoints.

Executive Assistance

From scheduling and travel coordination to managing high-level communications, I ensure your day runs seamlessly.

CRM Management

Skilled in Salesforce, Zendesk, HubSpot, Intercom, and more—I keep your records accurate and interactions well-tracked to enhance service delivery.

Order & Account Management

I manage orders, returns, and account updates efficiently to ensure customer satisfaction at every stage.

Inbox & Calendar Management

I take the stress out of managing high-volume inboxes and calendars, helping you stay organized and on top of priorities.

Technical Support

I offer responsive troubleshooting and product assistance, keeping your customers informed and supported.

Customer Satisfaction & Feedback

I collect and analyze feedback, identify pain points, and recommend actionable improvements to boost retention.

Team Leadership & Mentoring

I guide teams, promote best practices, and support growth through collaboration and coaching.

Proactive Customer Follow-Up

I follow up with customers regularly to ensure satisfaction and build lasting relationships.

Document Preparation & Reporting

I create detailed reports, prepare documents, and keep everything organized for easy access and visibility.

Multi-Channel Communication

I provide consistent support across email, phone, chat, and social media to meet your customers where they are.

Quality Assurance & Process Improvement

I monitor service quality and suggest process enhancements for better efficiency and customer outcomes.

CRM: Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Kustomer

Productivity: G Suite, Asana, Monday, Trello

Communication: Slack, Zoom, Teams, Skype, Google Meet

Social Media: Facebook, Instagram, LinkedIn, YouTube, TikTok

Softphones: Bria, 3CX, Zoom Phone, X-Lite

AI: ChatGPT, Gemini

I’m results-driven, detail-oriented, and deeply committed to helping your business thrive through exceptional support. Let’s connect—send me a message or schedule a chat today!